Consumer Protection/page/2 news and trends

FTC Finalizes $7 Million Settlement With H&R Block
Regulation // January 08, 2025

The FTC says it has finalized a $7 million settlement with H&R Block. The Federal Trade Commission (FTC) announced the settlement Wednesday (Jan. 8) as part of a larger agreement with the tax preparation company, which has agreed to make a number of changes to its practices before...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies
CFPB // December 19, 2024

The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods. “As companies are stopped from charging many of these fees, people are facing new risks...

CFPB Reports ‘Dramatic’ Increase in Complaints About Card Rewards
CFPB // December 18, 2024

America’s leading consumer finance watchdog is warning credit card companies not to devalue rewards points. The Consumer Financial Protection Bureau (CFPB) issued a policy circular Wednesday (Dec. 18) arguing that companies that devalue or cancel those points could be breaking the law. “Rewards program operators often assert their ability...

Grubhub to Settle Charges of Consumer Protection and Competition Violations
Regulation // December 17, 2024

Grubhub will pay $25 million and make several changes to its operations to settle charges that it violated consumer protection and competition laws. The proposed settlement covers charges from the Federal Trade Commission (FTC) and the Illinois attorney general, the FTC said in a Tuesday...

Interviews & Exclusives
CFPB Says Overdraft Fees Are Junk Fees — But Are They?

January 17, 2024
Labels are popular on Capitol Hill. And this week the labels are flying fast and furiously, aimed at big banks and credit unions. The Consumer Financial Protection Bureau (CFPB) put forth a proposal Wednesday (Jan. 17) that would limit overdraft fees — in many cases, drastically so. In the release detailing the proposal, the CFPB […]

From BNPL to Crypto, Former CFPB Official Says ‘Everything Viewed Suspiciously’

September 16, 2021
Nothing is as certain as death and taxes, they say. And when it comes to payments and credit innovations experiencing explosive growth, particularly buy now, pay later (BNPL) — perhaps...

With Domestic Travel Booming, Hopper Bets Its New Services Will Take Off Too

August 25, 2021
As COVID-19 ebbs and flows and a sustainable re-opening for business and leisure remains shrouded in uncertainty, at least one thing has become clear; people everywhere are itching to pack...

The Latest Retail Upsell: Insurance At The Point Of Sale

December 02, 2019
Every merchant is looking for an edge – a way not only to make more money, but also to hit on fresh methods for building customer loyalty and trust. As...

Quick Reads
CFPB Seeks Public Comment on Consumer Protections Regarding Emerging Payments

January 10, 2025
The Consumer Financial Protection Bureau (CFPB) is seeking public comment on how existing laws apply to emerging consumer payment mechanisms offered through tech companies and video gaming platforms as well as to stablecoins and other digital currencies. “When people pay for their family expenses using new forms of digital payments, they must be confident that […]

FTC Finalizes $7 Million Settlement With H&R Block

January 08, 2025
The FTC says it has finalized a $7 million settlement with H&R Block. The Federal Trade Commission (FTC) announced the settlement Wednesday (Jan. 8) as part of a larger agreement with the tax...

CFPB On Alert for ‘New Sketchy Fee Tactics’ From Companies

December 19, 2024
The Consumer Financial Protection Bureau (CFPB) is monitoring the consumer financial marketplace to spot companies’ attempts to charge junk fees in new ways after the regulator cracked down on older methods....

CFPB Reports ‘Dramatic’ Increase in Complaints About Card Rewards

December 18, 2024
America’s leading consumer finance watchdog is warning credit card companies not to devalue rewards points. The Consumer Financial Protection Bureau (CFPB) issued a policy circular Wednesday (Dec. 18) arguing that companies that devalue or...