Consumer Satisfaction news and trends

What We Know After 6 Years of Asking Consumers About Receiving Instant Payments
Money Mobility // November 09, 2023

In the last year, 62% of consumers received disbursements from various corporate and government agencies, with the average consumer receiving $34,000. In the last two years, consumers have received just 36% of payouts via instant payment rails. Payors have an opportunity to increase the use...

Consumers Want Instant Payments – For Free
Disbursements // April 03, 2023

Consumers in the United States frequently receive disbursement payments, whether it be Social Security payments, tax refunds, insurance claim payouts or bonus payouts. In the last year, 63% of consumers received a disbursement — and 68% want the choice to receive their disbursement payment instantly,...

New Data: How Subscription Box Merchants Can Contend In The Amazon Age
Subscription Commerce // November 11, 2019

Consumers can access a wide range of retail products through subscription boxes, including meal kits, pet supplies and beauty items — to name a few options. These services are highly popular, with an estimated 41.2 million American adults subscribing to some type of subscription retail...

REPORT: Adoption Of Instant Payments For Disbursements Has Quadrupled In Three Years
Disbursements // October 23, 2019

Everyone loves to get paid, but no one likes waiting to get paid. Waiting for checks to arrive in the mail, or for bank deposits to process, can be frustrating — especially for consumers struggling to make ends meet between paychecks. It is no wonder...