Contact Center Fraud news and trends

Holiday Season Cons: More Calls Mean More Fraud For Contact Centers

December 22, 2017
Interviews & Exclusives
Holiday Season Cons: More Calls Mean More Fraud For Contact Centers

December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but Brown says it’s unlikely that means call center fraud isn’t […]

Quick Reads
Holiday Season Cons: More Calls Mean More Fraud For Contact Centers

December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a recent interview that he had yet to hear any holiday horror stories from retail clients or read any online, but Brown says it’s unlikely that means call center fraud isn’t […]