Conversational Commerce news and trends

This Week in AI: An AI App Store and GPTs Go Shopping
Artificial Intelligence // November 10, 2023

Generative artificial intelligence (AI) just keeps getting bigger. When you have a successful tech innovation, frequently, the next commercial step is to turn it into a platform.  Right now, the AI landscape is more of an ecosystem — but coming out of OpenAI’s Developer Day on...

Mondee Adds Mobile-First AI Platform to Travel Marketplace
artificial intelligence // July 19, 2023

Mondee Holdings has introduced a mobile-first artificial intelligence (AI) platform with integrated multi-party conversational commerce. With the integration of this new Abhi platform, the Mondee Travel Marketplace offers a combination of leading technologies such as generative AI, deep learning, computer vision and a recommendation engine that...

AI’s Only Threat Is to Businesses That Don’t Leverage It
artificial intelligence // June 26, 2023

The utility of artificial intelligence (AI) is often forgotten amid the hysteria swirling around it. But in a world where technology is advancing at an unprecedented pace, that utility can be transformative. “When you think about financial services, the [immediate use case] is obviously fraud protection,” Jeremiah Lotz,...

Square Debuts AI Features for Conversational Commerce Platform
artificial intelligence // October 06, 2022

Square has launched AI features within its Square Messages platform, allowing merchants to communicate with customers using suggested replies and actions, a company blog noted. Square said that these AI messaging features help to “boost a buyer’s reply rate by 10%.” Also within the blog,...

Interviews & Exclusives
AI’s Only Threat Is to Businesses That Don’t Leverage It

June 26, 2023
The utility of artificial intelligence (AI) is often forgotten amid the hysteria swirling around it. But in a world where technology is advancing at an unprecedented pace, that utility can be transformative. “When you think about financial services, the [immediate use case] is obviously fraud protection,” Jeremiah Lotz, managing vice president, digital and data at PSCU, told PYMNTS. […]

Merchants Embrace Text To Buy As ‘Conversational Commerce’ Alternative

November 11, 2020
The great digital shift is powering independent retailers — the ones that make up the Main Street economy — to modernize their interactions with consumers, trading the phone and mail...

What We Talk About When We Talk About Finances (With Alexa)

February 14, 2018
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held person to person than person to bot. And...

Speaking Conversation Commerce’s Language

January 25, 2018
That the era of conversational commerce is officially upon us can be seen in any number of anecdotal metrics – from the glut of voice-centric AI products and innovations on the floor...

Quick Reads
Connectly Raises $20 Million to Build Conversational Commerce Tools

September 11, 2024
Conversational commerce startup Connectly has raised $20 million in funding. The Series B round, announced Wednesday (Sept. 11), was led by Alibaba, with participation from Unusual Ventures, Volpe Capital, RX Ventures, Falabella Ventures and Philippos Kourkoulos Latsis.  Connectly, founded in 2020 by veterans of Facebook, Google, Uber and McKinsey, uses artificial intelligence (AI) models to […]

Square Debuts AI Features for Conversational Commerce Platform

October 06, 2022
Square has launched AI features within its Square Messages platform, allowing merchants to communicate with customers using suggested replies and actions, a company blog noted. Square said that these AI...

Mollie Brings Payments to Jumper.ai Conversational Commerce

September 20, 2022
Payments firm Mollie will be the European payment provider for the end-to-end conversational commerce solution Jumper.ai, which was acquired by global cloud communications firm Vonage last October. “Vonage’s Conversational Commerce...

Conversational Commerce Keeps On Talking

April 15, 2016
In the realm of conversational commerce, one startup after another seems to be jumping into the discussion. Bloomberg recently reported on a number of tech companies that are continuing to...