Credit Union Service Organizations news and trends

Credit Unions Trade Complexity for Simplicity and Win Customer Loyalty
Credit Unions // November 18, 2024

“Complexity powers the status quo,” Karen Webster wrote in a recent column. And in financial services — particularly for credit unions —  complexity in the back office, and in member-facing interactions, the status quo is no longer acceptable. The constant flow of interactions between consumers,...

Velera and RAI Collaborate on Credit Acceptance Programs
Credit Unions // October 30, 2024

Velera and RAI Partners have teamed up to offer credit unions access to solutions that include turn-down programs and portfolio acquisitions. The two credit union service organizations (CUSOs) will work together to provide these RAI Partners offerings, they said in a Wednesday (Oct. 30) press...

The Key to Capturing Gen Z: Credit Unions Embrace Digital Personalization
Credit Unions // September 17, 2024

When it comes to digital engagement, there’s a lot at stake for credit unions. As detailed in “How Credit Union Innovation Can Drive Gen Z Engagement,” a PYMNTS Intelligence report created in collaboration with Velera (formerly PSCU/Co-op Solutions), a growing percentage of Gen Z consumers are transitioning...

Velera to Provide Debit Card Processing to HawaiiUSA Federal Credit Union
Partnerships // September 03, 2024

Credit union service organization (CUSO) Velera will provide debit card processing support to HawaiiUSA Federal Credit Union, which delivers services to more than 132,000 members. This marks an expanded partnership of the two organizations, as the CUSO already provides credit card processing support to the...

Interviews & Exclusives
Credit Unions Trade Complexity for Simplicity and Win Customer Loyalty

November 18, 2024
“Complexity powers the status quo,” Karen Webster wrote in a recent column. And in financial services — particularly for credit unions —  complexity in the back office, and in member-facing interactions, the status quo is no longer acceptable. The constant flow of interactions between consumers, businesses and CUs demands a seamless and friction-free experience — […]

The Key to Capturing Gen Z: Credit Unions Embrace Digital Personalization

September 17, 2024
When it comes to digital engagement, there’s a lot at stake for credit unions. As detailed in “How Credit Union Innovation Can Drive Gen Z Engagement,” a PYMNTS Intelligence report...

Credit Union Ranks Will Shrink in 2024 as M&A Drives Scale and Innovation

October 16, 2023
A decade ago, there were nearly 7,000 credit unions, and that number’s been consolidated to about 4,700. Scott Young, managing VP of Emerging Services at PSCU, told PYMNTS that the...

Quick Reads
Velera to Provide Debit Card Processing to Mississippi-Based Keesler Federal

November 20, 2024
Credit union service organization (CUSO) Velera will provide debit card processing and support to Mississippi-based Keesler Federal Credit Union, which serves 327,000 members in the Southeast. This marks an expansion of a 40-year partnership between the CUSO, which was formerly known as PSCU/Co-op Solutions, and the credit union, according to a Wednesday (Nov. 20) press […]

Velera and RAI Collaborate on Credit Acceptance Programs

October 30, 2024
Velera and RAI Partners have teamed up to offer credit unions access to solutions that include turn-down programs and portfolio acquisitions. The two credit union service organizations (CUSOs) will work...

Velera to Provide Debit Card Processing to HawaiiUSA Federal Credit Union

September 03, 2024
Credit union service organization (CUSO) Velera will provide debit card processing support to HawaiiUSA Federal Credit Union, which delivers services to more than 132,000 members. This marks an expanded partnership...

PSCU/Co-op Solutions Rebrands as Velera

May 07, 2024
PSCU/Co-op Solutions is rebranding as Velera. The credit union service organization (CUSO) will roll out the Velera brand in phases over the next year, though the Co-op Solutions brand will be retained for...