Cus news and trends

NuMark Credit Union Chooses Atleos to Upgrade ATM Offerings
Credit Unions // October 08, 2024

Self-service banking provider NCR Atleos has launched a collaboration with NuMark Credit Union. “As member expectations continue to evolve, we are committed to providing a digitally optimized, seamless experience for members wherever they interact with us, including through the branch and self-service touchpoints,” Jessica Mellen,...

41% of Banks Offer Embedded Finance Solutions, Have FinTechs to Thank
Digital Banking // August 27, 2024

In today’s financial services arena, embedded finance and banking-as-a-service (BaaS) have emerged as transformative forces, redefining the way banks and financial institutions (FIs) engage with consumers and businesses. At the core of this shift is the use of application programming interfaces (APIs), which enable smooth...

Velera Debuts ID Verification Tool for Credit Union Members
Identity // August 01, 2024

Credit union service organization Velera has introduced an identity security/authentication tool. IDCheck by Co-op, announced Thursday (Aug. 1), is available to members of the Co-op Shared Branch network, which lets credit union members conduct transactions at partner credit unions throughout the country. “With the increase...

TriVerity and Akuvo Team to Ease Collections for Credit Unions
Partnerships // July 30, 2024

Collection agency TriVerity has teamed with collections/credit risk company Akuvo. The collaboration, announced Tuesday (July 30), is designed to ease the process of third-party charge-off collections through Akuvo’s cloud-based collections platform to help maximize credit unions’ (CUs) recoveries from nonperforming loans. “We are thrilled to...

Interviews & Exclusives
41% of Banks Offer Embedded Finance Solutions, Have FinTechs to Thank

August 27, 2024
In today’s financial services arena, embedded finance and banking-as-a-service (BaaS) have emerged as transformative forces, redefining the way banks and financial institutions (FIs) engage with consumers and businesses. At the core of this shift is the use of application programming interfaces (APIs), which enable smooth financial transactions through digital platforms. A recent PYMNTS Intelligence report, […]

New Data: Self-Service Innovation Emerges as Key to Credit Union Retention and Growth

July 10, 2024
Credit union (CU) members tend to value benefits such as personal service and a sense of community associated with CUs. Data reveals, however, that CU members increasingly show interest in...

How Credit Unions Are Playing David Against Industry Goliaths

June 13, 2024
Regardless of a credit union’s size, members expect digital-first capabilities that can compete with what for-profit financial institutions (FIs) offer. While many CUs are rising to the innovation challenge, there...

FinTech and Credit Union Innovation Agendas Meet at Gen Z

June 04, 2024
A key objective among FinTechs is to innovate new products that extend their brand reputation and market reach. For example, FinTechs are expanding their mobile features and capabilities and improving...

Quick Reads
CFPB: VyStar Hurt Customers With ‘Botched’ Online Banking Rollout

October 31, 2024
Federal regulators have taken action against VyStar Credit Union following a “botched” online banking launch. As the Consumer Financial Protection Bureau (CFPB) said in its announcement Thursday (Oct. 31), VyStar in May 2022 switched to a new and “dysfunctional” digital banking platform that made it difficult for members to perform basic banking features for weeks […]

NuMark Credit Union Chooses Atleos to Upgrade ATM Offerings

October 08, 2024
Self-service banking provider NCR Atleos has launched a collaboration with NuMark Credit Union. “As member expectations continue to evolve, we are committed to providing a digitally optimized, seamless experience for...

Velera Debuts ID Verification Tool for Credit Union Members

August 01, 2024
Credit union service organization Velera has introduced an identity security/authentication tool. IDCheck by Co-op, announced Thursday (Aug. 1), is available to members of the Co-op Shared Branch network, which lets...

TriVerity and Akuvo Team to Ease Collections for Credit Unions

July 30, 2024
Collection agency TriVerity has teamed with collections/credit risk company Akuvo. The collaboration, announced Tuesday (July 30), is designed to ease the process of third-party charge-off collections through Akuvo’s cloud-based collections...