Customer Backlash news and trends

T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash

October 25, 2023
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T-Mobile Drops Plan to Shift Customer to Higher Tiers After Backlash

October 25, 2023
T-Mobile US has scrapped a program that would have required certain customers to switch to more expensive wireless plans. The decision comes after the proposed changes faced backlash from customers, The Wall Street Journal (WSJ) reported Wednesday (Oct. 25). The details of the planned program were leaked on Reddit earlier this month, causing a stir among T-Mobile […]