Customer Behavior news and trends

Breakup In Aisle Three: Retail Tech Goes The Distance
Retail // April 01, 2020

That same voice calling for a cleanup in the produce aisle may also start telling people to break it up. With social distancing currently a top priority of retailers in the current environment, a supplier of shopper engagement and loss prevention technologies has flipped the...

AML Compliance Isn’t Just Banks’ Burden
B2B Payments // October 17, 2019

Regulatory pressures and market forces are pushing the world’s financial institutions (FIs) to ramp up their anti-money laundering (AML) strategies. As this month’s PYMNTS Digital Banking Tracker noted, while the challenge of AML compliance is nothing new for financial institutions, the enormous scale of the...

Visa CyberSource: AI’s Role Is To ‘Predict’ — Not To ‘Know’
VISA // May 28, 2019

Marvin Minsky, cognitive scientist and co-founder of MIT’s AI lab, said decades ago that computers can only do what we tell them to do.  Scott Boding, vice president of risk solutions product management for Visa’s CyberSource, tells Karen Webster why AI’s potential may be misunderstood...

Can Brick-and-Mortar IoT Capture eCommerce-Level Customer Data?
Intelligence of Things // October 25, 2018

Using overhead cameras, scanners and weight sensors to track customers in-store may be the future of physical retail, but what starts as a way to collect data and sell more via seamless checkout can turn creepy for customers. In this month’s Intelligence of Things Tracker,...

Interviews & Exclusives
Visa CyberSource: AI’s Role Is To ‘Predict’ — Not To ‘Know’

May 28, 2019
Marvin Minsky, cognitive scientist and co-founder of MIT’s AI lab, said decades ago that computers can only do what we tell them to do.  Scott Boding, vice president of risk solutions product management for Visa’s CyberSource, tells Karen Webster why AI’s potential may be misunderstood by some observers (there’s not likely to be a robot uprising), but how the key tenet holds true in AI-driven payment models: to predict, not to know.

Anatomy Of An ATO: How To Spot A Fraudster

April 24, 2018
With the advent of technology and the prevalence of online shopping, the term eCommerce fraud has become more general and more vague. Under it, there are numerous types of categories...

Quick Reads
Kount, Snowflake Team To Offer Customer Data Insights

December 01, 2020
Kount, which works in digital fraud protection and identity trust, announced today (Dec. 1) that it is working with data cloud provider Snowflake to provide enhanced, artificial intelligence- (AI) driven insights into customer behavior, according to an emailed press release. The product is titled Data on Demand and will work as a “private data warehouse,” the […]