Yext plans to acquire Hearsay Systems, saying the move will create a single digital marketing platform to power the customer journey and accelerate brands’ conversion of prospects into loyal customers. The acquisition will add Hearsay Systems’ compliant engagement solutions across social media, websites, text and...
In the current economic environment, Generation Z consumers struggle more than older consumers. Nonetheless, they are a growing demographic that financial service providers — including credit unions (CUs) — need to watch. This generation is made up primarily of digital-first consumers who manage and spend...
From enhancing customer experiences to optimizing operations, embracing digital transformation is no longer just an option but an imperative for success in today’s competitive landscape. Against this backdrop, restaurant brands are leveraging digital technologies to not only adapt to evolving customer preferences but also to...
Digital Onboarding has secured a $58 million growth investment from equity firm Volition Capital to expand its digital engagement platform for banks and credit unions. This investment comes at a time when financial institutions are increasingly seeking digital solutions to enhance customer engagement and drive product adoption,...
May 22, 2024
In the current economic environment, Generation Z consumers struggle more than older consumers. Nonetheless, they are a growing demographic that financial service providers — including credit unions (CUs) — need to watch. This generation is made up primarily of digital-first consumers who manage and spend their money via digital channels. Financial institutions (FIs) can increase […]
November 01, 2022
From back office automation to company transformation. Amit Agarwal and Debopama Sen, global co-heads of payments, Citi Treasury and Trade Solutions, told Karen Webster that the technological “COVID toolkit” crafted...
January 10, 2022
Most consumers returned to dining inside restaurants in 2021, but recently developed habits and digital preferences are determining the strength of their loyalty to their favorite restaurants, according to recent...
August 04, 2021
In The Privacy Paradox: Securing Data To Build Customer Engagement, a collaboration with Very Good Security, PYMNTS examines the role of personally identifiable information (PII) protections in customer engagement and...
June 12, 2024
Blockchain firm Solana Labs has debuted Bond, a customer engagement platform for brands. “By leveraging blockchain technology, Bond enables global brands to create personalized, transparent, and engaging digital experiences that deepen customer connections and drive long-term loyalty,” the company said in a Wednesday (June 12) news release. The company says Bond addresses the limits of loyalty programs. For […]
June 10, 2024
Yext plans to acquire Hearsay Systems, saying the move will create a single digital marketing platform to power the customer journey and accelerate brands’ conversion of prospects into loyal customers....
January 18, 2024
Digital Onboarding has secured a $58 million growth investment from equity firm Volition Capital to expand its digital engagement platform for banks and credit unions. This investment comes at a time when...
October 26, 2023
Agora, a platform for real-time engagement application programming interfaces (APIs), has announced the wide availability of its technology to power livestream shopping experiences. The company’s solution enables brands, marketplaces and...
