For Macy’s Senior Vice President, Customer Journey, Bennett Fox-Glassman, personalization boils down to two things. “Customers don’t come up and ask for personalization,” Fox-Glassman said at The Lead Summit in New York City. “They’re asking for relevance, know me better. Personalization, to me, is context...
The world of regular payments frequently leads the business-to-business (B2B) payments landscape in leveraging innovation. That’s why, with the news last week (May 15) that Visa is launching a suite of disruptive new products and services built for the entire payments ecosystem, forward-thinking enterprises are already starting to...
How much did payment fraud cost retailers last year? The answer, according to one analysis, is a cool $429 billion. According to a recently released report from global financial technology provider Adyen, not only did fraudsters scam retailers around the globe out of $429 billion in 2023, but...
As retailers look to offer positive payment experiences to shoppers to keep them coming back, a significant share sees false declines as a sticking point, PYMNTS Intelligence research shows. By the Numbers The PYMNTS Intelligence study “Fraud Management, False Declines and Improved Profitability,” created in...
July 16, 2024
Open banking at retail — at the point of checkout — has the advantage of lowering the costs below traditional credit and debit options. Christina Potter, head of eCommerce at Trustly, told PYMNTSTV that paying by bank also has benefits for end consumers, tied to a better user experience and better security. We’re not all […]
July 15, 2024
For Macy’s Senior Vice President, Customer Journey, Bennett Fox-Glassman, personalization boils down to two things. “Customers don’t come up and ask for personalization,” Fox-Glassman said at The Lead Summit in...
January 18, 2024
To paraphrase author and customer relationship pioneer Martha Rogers, your customers are the most valuable asset your company has. Without them, you don’t have a business. You have a hobby....
January 18, 2024
Businesses are constantly exploring innovative approaches to enhance the shopping experience for consumers, particularly if it leads to actual purchases. A trending concept is the adoption of a shared registry...
November 06, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack is relying on the further implementation of kiosks to drive […]
October 24, 2023
Sabre, a software and technology provider in the global travel industry, has partnered with CellPoint Digital, a payment solutions provider for the airline industry. Under the agreement, Sabre customers will now...
October 19, 2023
Amazon is asking a Seattle judge to dismiss a lawsuit from the Federal Trade Commission (FTC), saying the case “fails in its entirety.” The eCommerce giant has vehemently denied allegations made by the...
October 17, 2023
Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart abandonment and lost revenue due...
