Customer Relationship Management news and trends

AI Tackles Back-Office Paperwork
artificial intelligence // August 01, 2024

The landscape of business-to-business (B2B) sales is transforming as artificial intelligence (AI) makes inroads into the industry. Sybill, a startup that recently secured $11 million in Series A funding to develop an AI assistant for sales representatives, exemplifies this shift. At the core of this...

Report: Alphabet Backs Out of HubSpot Acquisition Talks
Acquisitions // July 10, 2024

Google parent Alphabet has reportedly ended its efforts to acquire customer relationship management (CRM) company HubSpot. While Alphabet communicated its interest in a potential deal with HubSpot earlier this year, the discussions didn’t progress to the due diligence stage, Bloomberg reported Wednesday (July 10), citing unnamed sources. Neither Alphabet nor...

Report: Salesforce Looks to Acquire Informatica
Acquisitions // April 14, 2024

Salesforce is reportedly in advanced negotiations to purchase data-management software provider Informatica. The talks were the subject of a Friday (April 12) Wall Street Journal (WSJ) report, citing sources familiar with the matter. The report said Informatica has a market capitalization of more than $11 billion after a...

Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
Earnings // February 08, 2024

Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it rationalized its operations and optimized its IT footprint. Kern and Expedia announced this move on the same day the global...

Interviews & Exclusives
New Data: Why MSPs Are Staking Their Futures On Value-Added Services

December 16, 2019
The digital commerce ecosystem has opened up vast growth opportunities for businesses of all sizes and stripes. Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. Businesses need help to access and deploy these powerful tools, however – and this means […]

Payments’ Role In Innovating Appointment-Based Businesses

December 09, 2019
Although the health, beauty and wellness services industries tend to get lumped together, a closer look at the demands across these segments reveals there is no such thing as a...

Quick Reads
HubSpot to Add Conversational Intelligence With Frame AI Acquisition

December 06, 2024
HubSpot has signed an agreement to acquire Frame AI, saying it aims to help go-to-market teams “transform conversations into actionable intelligence.” Frame AI’s artificial intelligence (AI)-powered conversation intelligence platform uses unstructured data like emails, calls, meetings and conversations to provide insights and intelligence that enable businesses to anticipate customer needs and deliver better experiences, the companies said […]

Report: Alphabet Backs Out of HubSpot Acquisition Talks

July 10, 2024
Google parent Alphabet has reportedly ended its efforts to acquire customer relationship management (CRM) company HubSpot. While Alphabet communicated its interest in a potential deal with HubSpot earlier this year, the discussions didn’t progress...

Report: Salesforce Looks to Acquire Informatica

April 14, 2024
Salesforce is reportedly in advanced negotiations to purchase data-management software provider Informatica. The talks were the subject of a Friday (April 12) Wall Street Journal (WSJ) report, citing sources familiar with the matter....

Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’

February 08, 2024
Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it rationalized its operations and optimized...