Customer Relationship Management news and trends

Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’
Earnings // February 08, 2024

Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it rationalized its operations and optimized its IT footprint. Kern and Expedia announced this move on the same day the global...

Salesforce Acquires Spiff to Improve Compensation Planning
Acquisitions // December 19, 2023

Salesforce is set to acquire incentive compensation management software Spiff. The deal, announced Tuesday (Dec. 19), will make Spiff part of Salesforce’s Sales Cloud to improve the company’s sales performance management solutions. “CROs and financial leaders know the importance of compensation in driving rep behavior....

Zillow’s Revenue Outperforms Industry as Real Estate Faces Headwinds
Earnings // November 01, 2023

Real estate platform Zillow Group outperformed the industry during the third quarter. Despite a 3% decline in residential revenue year over year (YoY), Zillow outperformed the industry decline of 14%, the company said in a Wednesday (Nov. 1) earnings release. On the other hand, Zillow’s rental marketplace...

Salesforce Reports AI Innovation Propels Growth
Earnings // August 30, 2023

Salesforce’s fiscal 2024 second-quarter results showcase its focus on artificial intelligence (AI) innovation and its transformation to profitable growth. The customer relationship management (CRM) company sees AI as essential for improving productivity, driving efficiency and enhancing customer experiences, Salesforce Chair, CEO and Co-Founder Mark Benioff said...

Interviews & Exclusives
New Data: Why MSPs Are Staking Their Futures On Value-Added Services

December 16, 2019
The digital commerce ecosystem has opened up vast growth opportunities for businesses of all sizes and stripes. Even the smallest of enterprises can leverage services like cross-border payments, data analytics and customer management tools, transforming one-time purchasers to loyal customers. Businesses need help to access and deploy these powerful tools, however – and this means […]

Payments’ Role In Innovating Appointment-Based Businesses

December 09, 2019
Although the health, beauty and wellness services industries tend to get lumped together, a closer look at the demands across these segments reveals there is no such thing as a...

Quick Reads
Report: Salesforce Looks to Acquire Informatica

April 14, 2024
Salesforce is reportedly in advanced negotiations to purchase data-management software provider Informatica. The talks were the subject of a Friday (April 12) Wall Street Journal (WSJ) report, citing sources familiar with the matter. The report said Informatica has a market capitalization of more than $11 billion after a 43% jump in its shares this year as traders invested […]

Expedia CEO Peter Kern Stepping Down After ‘Optimizing IT Footprint’

February 08, 2024
Expedia Group CEO Peter Kern said Thursday (Feb. 8) that he will step down in May after four years in that role, having led the company as it rationalized its operations and optimized...

Salesforce Acquires Spiff to Improve Compensation Planning

December 19, 2023
Salesforce is set to acquire incentive compensation management software Spiff. The deal, announced Tuesday (Dec. 19), will make Spiff part of Salesforce’s Sales Cloud to improve the company’s sales performance...

Zillow’s Revenue Outperforms Industry as Real Estate Faces Headwinds

November 01, 2023
Real estate platform Zillow Group outperformed the industry during the third quarter. Despite a 3% decline in residential revenue year over year (YoY), Zillow outperformed the industry decline of 14%, the company...