Being nice to your chatbot turns out to be more than just digital decorum. According to a recent research, users who mind their manners with artificial intelligence (AI) assistants get faster, more accurate help, while their ruder counterparts face frustration. For businesses investing heavily in...
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic...
In a troubling discovery for businesses racing to automate customer service, OpenAI’s popular Whisper transcription software has been caught adding fabricated text to conversations, including potentially harmful content that speakers never uttered. The findings underscore a growing challenge for companies betting billions on AI to...
Companies from corner stores to retail giants are discovering that pocket-sized artificial intelligence (AI) can ring up big savings, as nimble new language models match their hulking predecessors at a fraction of the cost. H2O.ai recently launched small models as just one example of a...
November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic shift in how consumers interact with businesses as major chains […]
October 03, 2024
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study in CAAI Artificial Intelligence Research...
September 23, 2024
In a move to redefine its future, used car digital marketplace Vroom on Tuesday (Sept. 23) said it completed the wind-down of its eCommerce and used vehicle dealership operations and...
July 15, 2024
Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers face rising medical service utilization...
September 18, 2024
Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create a blueprint that can be used by companies in other industries. This collaboration brings together T-Mobile’s customer relationship experience and OpenAI’s AI technology, the companies said in a Wednesday (Sept. […]
February 18, 2024
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback number for the customer service...
August 01, 2023
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with key billing data, the new Aria...
January 24, 2023
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to transform customer service, but also...
