Customer Service Solutions news and trends

Is There An Empty Retail Store Crisis?
Retail // November 28, 2016

It turns out that 2016 wasn’t just the year when consumers left brick-and-mortar stores behind. Layoffs in the retail sector have soared high this year. Just how high are we talking? The number of layoffs has already well surpassed April’s projection of 37,000 retail positions cut...

Quick Reads
Google Buys Customer Service Automation Startup

October 03, 2018
Google has acquired customer service automation startup Onward for an undisclosed sum. According to reports, Onward Co-founders Rémi Cossart and Pramod Thammaiah, as well as CTO Aaron Podolny, will be joining Google as part of the deal. “With Google, we’ll be able to expand the reach of the technologies that power Onward,” the company wrote […]

Is There An Empty Retail Store Crisis?

November 28, 2016
It turns out that 2016 wasn’t just the year when consumers left brick-and-mortar stores behind. Layoffs in the retail sector have soared high this year. Just how high are we...