Air travel is a complicated business — and those complications can get passed down to travelers. From extended delays when waiting for refunds after abrupt flight cancellations, to spending hours and even days haggling with airline customer service staff, U.S. consumer frustrations with the airline...
Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a flight is canceled or “significantly” changed. It also requires refunds for travelers whose checked bags...
The U.S. Department of Transportation is reportedly closely examining the frequent flyer programs of major U.S. airlines, aiming to identify potential deceptive or unfair practices within these loyalty programs. One of the key focuses of the scrutiny will be on transparency practices, ensuring that customers...
FreightTech company Flock Freight has released an open letter addressed to Biden administration officials that offers the company’s help in optimizing the nation’s supply chains. The letter aligns with the administration’s Monday (Nov. 27) announcement that it is taking action to strengthen supply chains, Flock...
May 13, 2024
Airlines are reportedly suing the U.S. Transportation Department (DOT) over new fee rules. The suit was filed in federal court last week by industry group Airlines for America, Reuters reported Monday (May 13). Joining in the suit were American Airlines, Delta Air Lines, United Airlines, JetBlue Airways, Hawaiian Airlines and Alaska Airlines. The legal action followed the DOT’s release last month of rules that require airlines and […]
April 24, 2024
Airlines must automatically refund travelers for canceled flights under a new Department of Transportation rule. This rule, announced Wednesday (April 24) is designed to make it easier for passengers to get refunds if a...
December 21, 2023
The U.S. Department of Transportation is reportedly closely examining the frequent flyer programs of major U.S. airlines, aiming to identify potential deceptive or unfair practices within these loyalty programs. One...
November 29, 2023
FreightTech company Flock Freight has released an open letter addressed to Biden administration officials that offers the company’s help in optimizing the nation’s supply chains. The letter aligns with the...
