Digital Channels news and trends

There’s a Massive Urban-Rural Divide in Digital Healthcare — and It’s Growing
Connected Economy // May 23, 2023

On Jan. 27, the Federal Communications Commission published a report and order expanding access to digital healthcare tools in rural America. The report acknowledged that digital and telehealth options have grown increasingly critical to providing healthcare to consumers in sparsely populated communities with limited brick-and-mortar...

Nearly 4 in 5 Consumers Screen Dating App Matches on Social Media
Connected Economy // April 21, 2023

Bumble. Tinder. Hinge. MeetMe. Grindr. Plenty of Fish. Every month, 73 million consumers across the United States log in to dating apps like these to search for dates, hookups and partners, and 25 million of them log in every single day. Meeting via app is...

How US Consumers Lived Their Best Digital Lives in 2022
Connected Economy // December 29, 2022

2022 marked many consumers’ triumphant return to the physical world after two years of pandemic-related restrictions — but even after options have opened up, their appetite for digital commerce experiences has not gone away. PYMNTS’ research finds that consumers used digital in their everyday lives...

Trusted Virtual Brands Boost All-Hours Spending for Restaurants
Restaurant innovation // June 08, 2022

In the past few years, what it means to be a restaurant has changed. The word may conjure up images of leather-covered menus and white tablecloths, but today, a restaurant does not even need to exist in physical space. The virtual brand model has taken...

Interviews & Exclusives
How US Consumers Lived Their Best Digital Lives in 2022

December 29, 2022
2022 marked many consumers’ triumphant return to the physical world after two years of pandemic-related restrictions — but even after options have opened up, their appetite for digital commerce experiences has not gone away. PYMNTS’ research finds that consumers used digital in their everyday lives 10 percent more in November 2022 than in November 2021, […]

The Retail Complexities Of Wooing Bridge Millennials

October 05, 2018
The last few years have been tough on J.Crew. Sales have slipped consistently, and only showed slight signs of improvement last quarter, mostly driven by J.Crew’s sub-brand, Madewell. Meanwhile, the...

In Digital Banking Age, Personal Touch Still Matters

October 07, 2016
Is the branch relationship, with its face-to-face meetings, handshakes and deep knowledge of the small banking customer, dead? Not according to Urban FT EVP Glen Fossella, who sees opportunity to leverage...

Quick Reads
Are Banks’ Digital Challenges Unmet In The UK?

November 26, 2015
Challenges remain in the United Kingdom when it comes to using digital channels to drive both customer sales and customer acquisitions, a recent study found. On Wednesday, as noted by bobsguide.com, and citing a study published by Misys and Efma, most banks – that is, 87 percent – grab less than 10 percent of sales […]