Digital Shopping news and trends

 Kroger’s Digital Engagement Strategy Drives Growth Amid Sluggish Sales
Earnings // December 05, 2024

Despite Kroger’s third-quarter results taking a slight a dip, digital growth is still making a splash. Kroger’s digital transformation continues to show promising results as digital sales surged by 11%, driven by strong performance in customer fulfillment centers (CFCs) and a boost in delivery sales,...

Walmart EVP: Digital Helps Create ‘Moments of Serendipity’ In-Store for 100 Million Weekly Shoppers
Walmart // November 05, 2024

As consumers’ retail expectations rapidly evolve, Walmart is looking to omnichannel technology to revitalize the brick-and-mortar journey.   Cedric Clark, EVP of store operations at Walmart U.S., spoke with PYMNTS’ Karen Webster on Oct. 31 about how the retailer is leveraging digital tools to keep...

Two-Thirds of Consumers Now Use Some Digital Shopping Features
Retail // October 24, 2024

In an era where online and in-store shopping are becoming intertwined, Click-and-Mortar™ shopping is emerging. This hybrid shopping style reflects a growing consumer preference for integration between digital and physical retail experiences. A PYMNTS Intelligence report, “2024 Global Digital Shopping Index: The Rise of the...

Mexican Consumers Seek More Payments Choice and Product Details
Retail // June 03, 2024

Consumers around the world want to access specific digital features when shopping, whether they are perusing aisle 3 or clicking from their couch at home. PYMNTS Intelligence recently investigated this topic in our “2024 Global Digital Shopping Index,” a series of reports commissioned by Visa...

Interviews & Exclusives
Will Auto Sales Define the Next Amazon-Walmart Contest?

December 19, 2024
It seems as if consumers can buy just about anything from Amazon. Now, you can add cars to that list. Can Amazon Autos become a go-to destination for car buyers, providing Amazon with a competitive edge in an area where Walmart has yet to establish a strong presence? While Walmart does sell and even buy […]

Mexican Consumers Seek More Payments Choice and Product Details

June 03, 2024
Consumers around the world want to access specific digital features when shopping, whether they are perusing aisle 3 or clicking from their couch at home. PYMNTS Intelligence recently investigated this...

40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile

March 22, 2024
The days of consumers mentally segregating in-store shopping from its online counterpart are over.  Nowadays, as PYMNTS Intelligence’s “2024 Global Digital Shopping Index: The Rise of the Click-and-Mortar™ Shopper and...

Amazon vs Walmart: Who Will Bag the Victory in the Grocery Aisle? 

November 10, 2023
Walmart, best known for offering products at wallet-friendly prices through its extensive network of physical stores, is setting records this month, driven by the success of its grocery offerings that...

Quick Reads
Instacart and PetSmart Partner on Same-Day Delivery Across US

May 02, 2023
Instacart is now providing same-day delivery from 1,500 PetSmart stores in the United States. The expansion of this partnership into the U.S. follows the successful launch of the offering from 150 PetSmart stores in Canada, the companies said in a Tuesday (May 2) press release. “By expanding our Instacart partnership into the U.S., we are […]

Post-Purchase Platform Narvar Launches Home Pickup

March 07, 2022
Post-purchase platform Narvar has launched Home Pickup, a “carrier agnostic” return service that lets shoppers schedule a courier to pickup return packages from their homes. “More than 70 retailers, including...

For Large Restaurant Brands, 2021 Was Better Than Normal  

December 29, 2021
2021 was a good year for major restaurant chains, not only in contrast to the devastating year before, but also by pre-pandemic standards. The rapid innovation of the previous year,...

Goop Introduces Digital Shopping In Canada

August 02, 2019
Goop has announced that it is extending its physical goop MRKT Toronto pop-up to digital shoppers in the Canadian market. The digital shopping experience will be powered by Mastercard and...