Dining news and trends

Presto Cuts 17% of Staff as Restaurant Customers Reject Impersonal Experiences
ResTech // November 21, 2023

As Presto sees declines in its on-premise technologies amid shifts in consumers’ digital dining expectations, the company is making major layoffs and reinvesting in its self-service capabilities.   Specifically, the restaurant technology firm announced Friday (Nov. 17) that it is reducing its full-time workforce by approximately 17% in...

Ongoing Restaurant Inflation Has Even Super Fans Cutting Back
Consumer Finance // August 23, 2023

As restaurant prices continue to rise, even the most enthusiastic diners are beginning to pull back on eating out and ordering in, PYMNTS research reveals. By the Numbers According to surveys carried out for PYMNTS’ “Connected Dining” series, as of June, only 7.4% of restaurant...

Business Expenses Set to Climb as Business Lunches Are Back
Economy // May 14, 2023

The business lunch is reportedly back in major cities following a pandemic-driven hiatus. The number of lunchtime diners in New York City rose each month between January and April from 2022’s figures, Bloomberg News reported Friday (May 12), citing data from OpenTable. March was the sole exception,...

High-Income Consumers Increase Aggregator Usage While Others Hold Steady
Aggregators // April 24, 2023

High earners may be ordering restaurant delivery more often, but others are remaining relatively constant. By the Numbers Data from PYMNTS’ new exclusive report “Connected Dining: Third-Party Restaurant Aggregators Keep the Young and Affluent Engaged,” which draws from a survey of nearly 2,300 U.S. consumers...

Interviews & Exclusives
How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service

July 30, 2020
Putting the “hospital” in Butler Hospitality, the New York-based hotel room service startup found itself this past spring in a city overrun by frontline workers of every description, setting up field hospitals in Manhattan’s most famous greenspaces as medical ships anchored. Tim Gjonbalic, founder and CEO of Butler, did what any conscientious hotelier, caterer or […]

How Texas Restaurants Are Using A Safety Seal of Approval To Get Customers Back

July 09, 2020
In a bid toward normality, states are reopening. No surprise, after months of lockdown: We all want to get something to eat. And we’d like to be safe when we...

Rocky Road Confronts Digital (And Hesitant) Consumer For Rest Of 2020

July 08, 2020
For the digital consumer — for the U.S. economy — a recovery is in the cards, yes. But it will take a while. Much longer than the 12 weeks it...

Why The Food Industry Has To Change What It Brings To The Dining Table

May 26, 2020
For a consumer, the most important deciding factor in picking a place to eat pre-pandemic was pretty simple — which was offering them the best meal they were in the...

Quick Reads
Restaurants Push Promotions as Diners Lose Appetite for High Prices

June 23, 2024
Consumers are spending less at restaurants as menu prices remain high.  And as Seeking Alpha reported Saturday (June 22), it’s a situation that’s left some eateries embracing creative promotions to entice their customers. The report focuses on three brands: Chipotle, Starbucks and McDonald’s, the last of which will launch a monthlong promotion this week offering […]

Business Expenses Set to Climb as Business Lunches Are Back

May 14, 2023
The business lunch is reportedly back in major cities following a pandemic-driven hiatus. The number of lunchtime diners in New York City rose each month between January and April from...

Online Excursion Curator DayAway Debuts in UAE

August 22, 2022
Online experience-booking platform DayAway has now begun operating in the United Arab Emirates (UAE), a press release said. DayAway connects guests with “unique, engaging and restorative” daytime activities, including wellness,...

31 States On New York Tri-State Quarantine List

July 22, 2020
New York Gov. Andrew Cuomo isn’t playing around when it comes to containing the coronavirus, as his suspensions of liquor licenses and travel bans show. CNBC reports that Cuomo has...