Dispute Management news and trends

Report: Merchants Overestimate Their Own Dispute-Resolution Skills
Fraud Prevention // May 16, 2022

The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in anti-fraud measures. Merchants tend to rely on a mix of proprietary and third-party tools to resolve transaction disputes and clamp...

Tech Takes The Emotion Out Of Dispute Management
Credit Unions // November 21, 2019

Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able to use a range of tactics to make off with unauthorized transactions. Ferreting out fraudulent...

How Humans, Machines Can Join Forces To Catch Payments Fraud
Artificial Intelligence // November 12, 2019

To catch payments fraud, man and machine must work together. To that end, PSCU said last month that it has chosen NICE Actimize to modernize disputes management with the latter’s ActOne Extend — billed as an automated, artificial intelligence (AI)-powered investigations and case management platform....

PSCU Partners With Lean Industries For Dispute Management
Credit Unions // November 04, 2019

PSCU, a national payments credit union service organization, is teaming up with dispute management firm Lean Industries to process disputes, PSCU announced in a press release on Monday (Nov. 4). The company will leverage Lean Industries’ AdjustmentHub and NetworkHub solutions to manage dispute services. “As...

Interviews & Exclusives
Report: Merchants Overestimate Their Own Dispute-Resolution Skills

May 16, 2022
The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in anti-fraud measures. Merchants tend to rely on a mix of proprietary and third-party tools to resolve transaction disputes and clamp down on fraud, but PYMNTS researchers found that many merchants […]

Tech Takes The Emotion Out Of Dispute Management

November 21, 2019
Where there are credit card transactions, there are disputes. That’s especially true of transactions that happen in a card-not-present environment (as is increasingly the case), and where fraudsters are able...

How Humans, Machines Can Join Forces To Catch Payments Fraud

November 12, 2019
To catch payments fraud, man and machine must work together. To that end, PSCU said last month that it has chosen NICE Actimize to modernize disputes management with the latter’s...

Quick Reads
Sift Adds PayPal and Adyen Integrations for Chargeback Management

September 19, 2023
Sift has unveiled new integrations and automation capabilities for its Dispute Management product, providing merchants with a solution to efficiently manage chargebacks. The latest integrations with PayPal and Adyen, two of the largest payment processors globally, allow Dispute Management customers to streamline the chargeback management process, the digital trust and safety firm said in a Tuesday (Sept. 19) press release. These integrations […]

PSCU Partners With Lean Industries For Dispute Management

November 04, 2019
PSCU, a national payments credit union service organization, is teaming up with dispute management firm Lean Industries to process disputes, PSCU announced in a press release on Monday (Nov. 4)....