Dispute Prevention news and trends

New Report: Small Merchants Found More Effective Than Enterprise Rivals in Resolving Credit Card Disputes
Fraud Prevention // August 12, 2022

Fraudulent transaction disputes are an unwelcome fact of life for all merchants and can represent significant financial and administrative burdens. Our data shows that the largest merchants lose 0.51% of annual revenue in this way. This problem has not gone unnoticed. Visa recently announced a...

300 Merchants Share Best Practices on Resolving Costly Credit Card Disputes
Fraud Prevention // July 14, 2022

Credit card transaction volume during the past two years has presented something of a model of the rest of the economy since the pandemic began — a sharp drop-off, followed by a rebound. Credit card transaction volume jumped 26% in 2021, and accompanying this increased...

Interviews & Exclusives
Why Small Businesses Outperform Larger Rivals in Preventing Disputes

September 27, 2022
Ninety-three percent of businesses generating between $20 million to $100 million in annual sales — the smallest category PYMNTS surveyed — use third-party tools to resolve disputed card transactions. PYMNTS’ data shows that third-party tools give these businesses an advantage over larger companies that only use the tools they build themselves. Despite this reality, many […]

New Report: Small Merchants Found More Effective Than Enterprise Rivals in Resolving Credit Card Disputes

August 12, 2022
Fraudulent transaction disputes are an unwelcome fact of life for all merchants and can represent significant financial and administrative burdens. Our data shows that the largest merchants lose 0.51% of...