Disputes news and trends

100 CFOs Say That Businesses With AR Frictions Must Either Automate or Fall Behind
Accounts Receivable // July 17, 2023

The accounts receivable (AR) function of a business relies on timely payment for goods and services provided, which can help optimize the cash conversion cycle and help businesses grow. Frictions in the process, however, present companies with hurdles which can directly impact cash flow and...

Mastercard’s Ethoca Delivers Digital Receipts In Expanded Microsoft Partnership 
eCommerce // April 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca, a subsidiary of Mastercard, and its partnerships with a growing matrix of banks.  Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track...

Settling Consumer Disputes With Digital Solutions
Retail // March 04, 2020

For Teel Lidow, it was supposed to be a vacation, not a business trip. He went to Chile, expecting to return to New York without incident. But after taking off, he realized it would not be a normal flight. The plane landed in Ecuador for...

PayPal, Google Give OCC’s Bank Charter The Cold Shoulder
B2B Payments // June 17, 2019

The dispute over the Office of the Comptroller of the Currency‘s (OCC’s) national bank charter, which became available to FinTech firms last year, has reportedly caused technology conglomerates to shy away from a tool that aims to provide nonbank firms with a more streamlined way...

Interviews & Exclusives
Omnichannel Is a Merchant Priority and Fraudster Opportunity

August 09, 2023
The embrace of omnichannel commerce as the pandemic recedes has brought a “new normal” for merchants, Adam Gunther, senior vice president and chief product officer at Kount, an Equifax Company, told PYMNTS in a recent interview. “There are new fraud and theft vectors,” he said, as consumers interact with businesses in new ways, especially online. […]

100 CFOs Say That Businesses With AR Frictions Must Either Automate or Fall Behind

July 17, 2023
The accounts receivable (AR) function of a business relies on timely payment for goods and services provided, which can help optimize the cash conversion cycle and help businesses grow. Frictions...

How To Lead The Charge On Chargeback Change

December 27, 2017
Beginning next year Visa is changing the way it handles chargeback resolutions. Time is of the essence as is data. The road may be a bumpy one for merchants and...

Quick Reads
Mastercard’s Ethoca Delivers Digital Receipts In Expanded Microsoft Partnership 

April 15, 2020
Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca, a subsidiary of Mastercard, and its partnerships with a growing matrix of banks.  Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy. Customers sometimes don’t recall making a […]

Payments Ecosystem Readies For Visa’s New Chargeback Rules 

February 02, 2018
What you don’t know can, indeed, hurt you — especially when it comes to chargeback liability. The waters of transaction disputes are challenging even today, but as of April 15, 2018,...