Bank of America’s virtual financial assistant, Erica, is now engaging with clients 2 million times per day. Clients’ use of the virtual assistant has accelerated since its launch in 2018, the bank said in a Monday (April 8) press release. While it took four years for Erica...
Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. The banking giant announced Monday (Sept. 18) that its business clients will now be able to interact with a tool featuring the same artificial intelligence (AI) and machine learning capabilities driving Erica,...
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year, the company said in a press release on Wednesday (Dec. 11). BoA’s mobile app provides consumers with personalized finance guidance....
Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the bank said in a release. “The personalized, proactive and predictive nature of Erica’s guidance is what will continue to make...
June 19, 2024
Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are poised to slash costs and streamline operations while keeping customers engaged and satisfied. With their ability to handle high volumes of routine inquiries, AI chatbots […]
April 08, 2024
Bank of America’s virtual financial assistant, Erica, is now engaging with clients 2 million times per day. Clients’ use of the virtual assistant has accelerated since its launch in 2018, the bank said in a Monday (April 8) press release. While it took four years for Erica to reach 1 billion interactions, it took only 18 months to […]
September 18, 2023
Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. The banking giant announced Monday (Sept. 18) that its business clients will now be able to interact...
December 11, 2019
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year, the company said in a...
May 28, 2019
Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the bank said in a release....
