Imagine a consumer attempting to make a purchase, only to get rejected at checkout. This was not because of money problems or fraud, but due to a false decline. These legitimate purchases mistakenly marked as fraudulent don’t only create friction in the payment process but...
Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would have otherwise been lost, according to “The State of Subscription Business: Best Practices and Business Performance Drivers,” a PYMNTS and FlexPay collaboration....
False declines are a significant yet often overlooked issue that impacts both businesses and consumers. Picture this: You attempt to make a purchase, only to face rejection, not because of insufficient funds or fraudulent activity, but due to a false decline. These instances, where legitimate...
Online retailers widely implement anti-fraud tools and strategies — but minimizing false declines while effectively screening out potential fraud is easier said than done. Payment service providers (PSPs) can be crucial in helping eCommerce firms find the right approach to these challenges. In fact, 86%...
May 02, 2023
New data shows that top-performing subscription providers recover 22% more revenue on average for each payment recovery method used. As subscription businesses navigate customer retention challenges and increase lifetime value (LTV), understanding the root causes of failed subscription payments is essential. By moving from a narrow focus on transaction failures to a broader understanding of […]
April 12, 2023
Elizabeth Graham, product manager at Entersekt, said false declines carry significant risks for banks and merchants, where consumer loyalty is critical. Merchants and issuers are losing money through the false declines,...
November 18, 2022
Card declines are known to blast off during peak shopping seasons, the winter gifting holidays topping the list, and the pernicious problem of false declines is a fixable part of...
March 13, 2019
In the quest to reduce false positives and chargebacks, and boost digital commerce for consumers, Mastercard is buying Ethoca. Johan Gerber, executive vice president of security and decision products, delves...
December 28, 2023
Subscription companies lose an average of 9% of sales to failed payments. However, the top-performing merchants recover 60% of failed payments, saving ones that would have otherwise been lost, according to “The State of Subscription Business: Best Practices and Business Performance Drivers,” a PYMNTS and FlexPay collaboration. “One of the things that we saw in the study […]
December 09, 2019
FlexPay, a Montreal-based FinTech company that uses artificial intelligence (AI) and machine learning to aid merchants in recouping revenue lost from falsely declined transactions, has raised $6 million in a...
September 26, 2016
IdentityMind announced the launch of its new solution that uses social network intelligence to help companies reduce false positives by 50 percent. Weave, a sanctions screening tool released today (Sept....
