Bank of America announced Wednesday (Oct. 12) that its virtual financial assistant Erica has surpassed 1 billion interactions with clients. “Erica is the definition of how Bank of America is delivering personalization and individualization at scale to our clients,” David Tyrie, the bank’s Chief Digital...
February 22, 2024
During the first tax season in which they’re being helped by a generative artificial intelligence (AI) assistant, Intuit’s TurboTax customers are enjoying seeing the work done “automagically.” The “helpfulness rating” that customers are awarding to Intuit Assist, the company’s new generative AI-powered financial assistant, is 1.5 times higher than that of earlier solutions, Intuit CEO Sasan Goodarzi said Thursday […]
October 12, 2022
Bank of America announced Wednesday (Oct. 12) that its virtual financial assistant Erica has surpassed 1 billion interactions with clients. “Erica is the definition of how Bank of America is...
