New artificial intelligence (AI) tools are changing how restaurants analyze customer data, test food safety and even reproduce scents in laboratories. The technologies include a natural language assistant for querying loyalty programs, an electronic tongue that achieved 95% accuracy in detecting food issues and a...
Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Boatwright has served as interim CEO since Aug. 31, when former Chipotle Chairman and CEO Brian Niccol left the company to become CEO of Starbucks. Before that, Boatwright served as Chipotle’s chief operating...
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic...
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify its crews that customers are approaching so that they can start preparing orders, Chain Store...
November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic shift in how consumers interact with businesses as major chains […]
October 01, 2024
In 2023, U.S. retail sales surged to nearly $7.25 trillion, representing a third of all consumer spending. Dominating this market are two titans: Amazon and Walmart. A PYMNTS Intelligence report,...
September 25, 2024
The restaurant industry is undergoing a digital transformation. While the evolution is being driven by a growing demand by customers for seamless, efficient and personalized experiences, innovations in payment technologies...
September 17, 2024
Consumers are still spending, but the pace — at least as detailed in the latest retail sales report from the Census Bureau for August — is slowing. And for the...
November 11, 2024
Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Boatwright has served as interim CEO since Aug. 31, when former Chipotle Chairman and CEO Brian Niccol left the company to become CEO of Starbucks. Before that, Boatwright served as Chipotle’s chief operating officer since 2017, the quick-service restaurant (QSR) said in a […]
November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify...
October 08, 2024
Square’s new Orders platform is now generally available to sellers in the United States after being completed during the third quarter. The new order-based infrastructure is designed to help sellers...
October 08, 2024
Ansa and Plaid are teaming up to lower payment costs for merchants and restaurants. The partnership between the digital wallet provider and the data network is designed to provide these...
