The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a lot of stuff. As The Wall Street Journal (WSJ) reported Tuesday (Dec. 26), data from...
There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important. The concept of shipping and returns has evolved into an immersive experience. Shipping has influenced the decisions of many shoppers considering...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers...
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. In today’s competitive in-store and digital marketplaces, where it seems like everyone is seeking out a deal, making a beloved feature less accessible to customers seems like a risky move. And consumers do love...
August 01, 2023
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers seek out retailers that offer this service. However, the economic […]
June 13, 2023
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. In today’s competitive in-store and digital marketplaces, where it seems like everyone is seeking out a deal, making a...
April 28, 2023
For Amazon and Walmart customers, convenience is key for each step — everything from ordering to paying to receiving a delivery order or picking up goods — and few things...
December 26, 2023
The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be set to send back a lot of stuff. As The Wall Street Journal (WSJ) reported Tuesday (Dec. 26), data from the National Retail Federation shows that shoppers last year returned 16.5% of […]
