Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more directly, a press release said. This will happen via “modern messaging channels” like WhatsApp and let the employees have more...
As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn to bring it up to snuff. As the U.S. Chamber of Commerce blogged, “One way customer service has notably changed...
Enterprise software-as-a-service (SaaS) firm Freshworks filed a $1.03 billion initial public offering (IPO) at a $10.13 billion valuation as trading opened on Wednesday (Sept. 22) on Nasdaq, according to multiple reports. Backed by Accel and Sequoia Capital, Freshworks priced 28.5 million shares at $36 each,...
Today in B2B payments, Freshworks’ initial public offering value could be close to $10 billion and open finance platform mmob adds iwoca. Plus, asset manager White Oak acquires trade finance firm Finacity, FloBiz grabs $31 million for growth and Check and Procare improve child care...
March 23, 2022
As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn to bring it up to snuff. As the U.S. Chamber of Commerce blogged, “One way customer service has notably changed during the pandemic is that brands embrace empathy and human […]
April 26, 2022
Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more directly, a press release said. This will happen via “modern messaging channels” like WhatsApp and let the employees have more personalized experiences. The release said a recent study found that […]
September 22, 2021
Enterprise software-as-a-service (SaaS) firm Freshworks filed a $1.03 billion initial public offering (IPO) at a $10.13 billion valuation as trading opened on Wednesday (Sept. 22) on Nasdaq, according to multiple...
September 20, 2021
Freshworks has raised the target price range for its upcoming initial public offering (IPO), now potentially looking at a $9.6 billion valuation, Reuters reported. The company, based in California, works...
September 13, 2021
The software-as-a-service (SaaS) firm Freshworks Inc. hopes to hit a nearly $9 billion valuation in its initial public offering (IPO). As Reuters reported on Monday (Sept. 13), Freshworks made that...
