Inflation-weary consumers are growing increasingly disappointed with quick-service restaurants’ (QSRs) food pricing. By the Numbers Research from the latest edition of PYMNTS’ Digital Divide study, “The 2022 Restaurant Digital Divide: Restaurant Customers React to Rising Costs, Declining Service,” which drew from a census-balanced survey of...
As quick-service restaurants (QSRs) rush to automate, their full-service restaurant (FSR) counterparts are forced to take a more nuanced view of innovation. While labor challenges demand some adoption of new technologies to make them run more efficiently, these restaurants are called upon to find the...
As restaurants’ labor challenges continue, many are passing the burden onto consumers, offering a lower quality of service. By the Numbers Research from the 2022 edition of PYMNTS’ Restaurant Readiness Index, created in collaboration with Paytronix, drew from a survey of more than 500 managers of...
December 29, 2022
When trying out new eateries, consumers flock to independent full-service restaurants (FSRs). For the November edition of PYMNTS’ Restaurant Digital Divide study, “The 2022 Restaurant Digital Divide: Turning First-Time Diners Into Loyal Customers,” we surveyed 2,256 United States consumers in October about their habits around trying out new restaurants. What we found is that consumers […]
