Returns fraud and policy abuse have surged to unprecedented levels, with U.S. merchants losing an estimated $101 billion in 2023 due to these issues. In an interview with PYMNTS, Hannah Bravo, CEO of Loop, offers a detailed analysis of these growing challenges and how businesses...
December 10, 2024
Returns company Loop has acquired customer experience platform Wonderment. The deal, announced Tuesday (Dec. 10) gives merchants access to real-time shipment insights, predictive carrier analytics, and streamlined returns processes — all from a single interface built by Shopify veterans with knowledge of that company’s system. “By joining forces with Wonderment, we’re taking a significant step […]
