When consumers choose which retailers to shop with online, the returns process is top of mind. By the Numbers The PYMNTS Intelligence report “The Online Features Driving Consumers to Shop With Brands, Retailers or Marketplaces” drew from a survey of more than 3,500 U.S. consumers...
Online return fees appear to be both a blessing and a curse for retailers. While charging shoppers for sending back items has reduced returns, a report Thursday (Oct. 26) by The Wall Street Journal (WSJ) says these policies could be driving away customers as the holiday shopping...
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by both shoppers and retailers in the returns process, the companies said in a Wednesday (Oct....
Product returns as we’ve known it is getting an overhaul as retailers and payment partners find new ways of offering good experiences without losing their shirts. PYMNTS’ Karen Webster was joined by David Sobie, vice president of PayPal’s Happy Returns service, and Drew Cook, chief...
March 28, 2022
As goes online sales growth, so grows the ocean of returns generated for any number of reasons, from fit to finances. The National Retail Federation (NRF) recently put a number on it. In January the NRF said that merchants expect more than $761 billion in merchandise sold last year to be returned by consumers — […]
October 26, 2023
Online return fees appear to be both a blessing and a curse for retailers. While charging shoppers for sending back items has reduced returns, a report Thursday (Oct. 26) by The Wall Street Journal (WSJ) says these policies could be driving away customers as the holiday shopping season approaches. The report points to a survey by logistics […]
October 25, 2023
UPS plans to acquire Happy Returns, a software and reverse logistics company, to expand its returns footprint and enhance its digital solutions. This deal aims to address the long-standing challenges faced by...
November 16, 2022
As retailers look to limit returns during the holiday shopping season, PayPal-owned Happy Returns has debuted a new returns-based revenue stream for Shopify merchants. Return Shopping is designed to “drive...
October 27, 2022
Consumers want to return products in person, even when they’ve purchased the items online. In fact, 54% of consumers would prefer to drop off their returns at a retailer —...
