Human Insight news and trends

Overcoming The Pre-Accounting Hurdle Of Data
B2B Payments // January 09, 2020

Following anxieties that robots would replace their jobs, small business (SMB) accountants are now on a path to potentially become more strategic partners with their SMB clients. Many industry players are touting the ability to use analytics and automation technology to handle mundane, time-consuming tasks,...

The Financial Literacy Link To Supply Chain Digitization
B2B Payments // January 07, 2020

Supply chain management is increasingly more strategic than operational, enabling businesses around the world to improve their bottom lines while meeting the intensifying demands of end customers: quick and convenient ordering, faster and cheaper delivery, greater product choice and more. In recent years, Industry 4.0...

Mastercard On Overcoming AI’s Bias Problem
Mastercard // December 19, 2019

Savor this moment — these coming weeks, the next few months, the year or two that will follow. These are the last moments before artificial intelligence (AI) really starts to have a massive impact on one’s daily life, before the world really turns to AI....

Deep Dive: The Fight To Stop Biometric Spoofing
Authentication // December 05, 2019

Biometric authentication is one of the hottest trends in the digital ID space. Users demand both ironclad security and seamless login experiences, and biometrics are being incorporated into hardware solutions to meet these desires. Apple’s latest iPhone offerings employ biometric unlock features, for example, with...

Interviews & Exclusives
How Humans, Machines Can Join Forces To Catch Payments Fraud

November 12, 2019
To catch payments fraud, man and machine must work together. To that end, PSCU said last month that it has chosen NICE Actimize to modernize disputes management with the latter’s ActOne Extend — billed as an automated, artificial intelligence (AI)-powered investigations and case management platform. The companies said at the time of the announcement that […]

What It Takes To Outsmart Fraudsters In Emerging Markets

October 24, 2019
We might all be in the middle of one of the greatest — and most vital — cat-and-mouse games of all time. That’s the sense one gets when considering efforts...

Customer Service’s Future: Humans And Machines In Cahoots

May 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement to explain the narrative following...

Why Context Makes Virtual Assistants Smart Digital Bankers

October 30, 2018
AI and ML-powered services can help fight banking fraud. However, to layer the tech into viable solutions to assist customers with banking, robo-advisors need to truly become “smart,” intuitive —...