Securing a consumer’s loyalty to the brand is only as good as a retailer’s ability to keep their data secure. We take a look at recent events that prove that building the ideal customer experience — and keeping customers coming back — goes hand-in-hand with...
Every retailer wants consumer loyalty, but building and maintaining such programs comes at a significant cost. How much are companies spending on them...and how much should they? And are there situations when -- based on results -- enough is enough?
Replacing human employees with automated systems, “robot restaurants” are popping up everywhere. How quickly they catch on — and potentially thrive — will likely depend, however, on some all-too-human factors, including what happens at the Federal and State Court Houses near you.
A retailer who is not prioritizing digital gift cards — and there are a lot of them — is “leaving money on the table”. That’s what Steve Rowen, managing partner of Retail Systems Research, sussed out in co-authoring the company’s latest digital gift card study....