Jonathan Poma news and trends

REVOLVE Turns Delayed Shipping Into Customer Rewards 
eCommerce // August 10, 2023

There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important.   The concept of shipping and returns has evolved into an immersive experience. Shipping has influenced the decisions of many shoppers considering...

Loop CEO Says Returns Experience Now Drives Brand Loyalty
eCommerce // August 01, 2023

It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers...

Interviews & Exclusives
Loop CEO Says Returns Experience Now Drives Brand Loyalty

August 01, 2023
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without paying extra is considered essential. This expectation has become widespread, making free returns a standard practice in the industry. Consumers seek out retailers that offer this service.  However, the economic […]