June 27, 2017
Everyone hates consumer lenders — politicians, consumer groups, prayer circles — except the people who use them. They tend to like the products — and favor continued access to them. And that is not, as University of Pennsylvania Professor Lisa Servon says, a symptom of Stockholm Syndrome on behalf of the financially marginal. As it turns out, even people without a lot of money need financial services — and in many ways, non-bank players are just making a better offering.
