Live Chat news and trends

Conversocial Buys HipMob To Boost Online Customer Care Process
Partnerships / Acquisitions // March 22, 2017

Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration of HipMob’s technology will allow Conversocial to serve customers who prefer web-based chat channels and in-app messaging on mobile devices. Conversocial’s customer care...

Eckoh Announces Secure Payments Via Live Chat
Payment Methods // February 09, 2017

Eckoh has brought a customer’s ability to pay with ease to the next level with the announcement that it can now take a secure payment directly via live web chat (“Live Chat”). That means the company is the world’s first Payment Card Industry Data Security...

Quick Reads
Shopify Ping Adds Apple Business Chat Support 

June 26, 2019
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post on Wednesday (June 26). “And it’s as simple as using the Messages app on iPhone, iPad, Mac and Apple Watch. With just a few clicks, the Messages button will be […]

Conversocial Buys HipMob To Boost Online Customer Care Process

March 22, 2017
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration of HipMob’s technology will allow Conversocial to serve...

Eckoh Announces Secure Payments Via Live Chat

February 09, 2017
Eckoh has brought a customer’s ability to pay with ease to the next level with the announcement that it can now take a secure payment directly via live web chat...