Loyalty Program news and trends

Chipotle Taps Targeted Upselling as Restaurants Compete to Personalize the Experience 

February 06, 2024
Reunit Launches Volume-Based Rewards for Omnichain Crypto Wallet
Cryptocurrency // February 05, 2024

Omnichain cryptocurrency wallet Reunit Wallet has debuted a volume-based reward program. The program, announced Monday (Feb. 5), is designed to stimulate trading activity on its platform and attract new users. “Starting now, for every $100 in generated volume, users will receive 1 REUNI,” the company said in a news...

Coupang Reports Strong Growth and Profitability in Q3
Earnings // November 07, 2023

Coupang has reported strong financial results for the third quarter of 2023. The company’s net revenues reached $6.2 billion, with a year-over-year growth of 21% on a reported basis and 18% on an FX-neutral basis, the South Korean eCommerce platform said in a Tuesday (Nov....

Expedia Group Reports Record Revenue Amid Solid Travel Demand
Earnings // November 02, 2023

Expedia Group reported record revenue in the third quarter amid solid travel demand. While travel demand in North America and Europe remained stable, the Asia-Pacific and Latin America regions experienced more pronounced growth, Expedia Group CEO Peter Kern said Thursday (Nov. 2) during the company’s quarterly earnings...

Delta Air Lines to Modify Frequent-Flier Program Following Negative Feedback
Loyalty & Rewards // September 27, 2023

Delta Air Lines has said that recent changes to its frequent-flier program have received mostly negative feedback from travelers. In response to this feedback, Delta CEO Ed Bastian has said the airline went “too far” with the changes and has announced that modifications will be made...

Interviews & Exclusives
Bridge Millennials Have Become Restaurants’ Digital Diners

July 18, 2023
As consumers across the board slowly increase their engagement with restaurants’ eCommerce options, bridge millennials — those between their mid-thirties and mid-forties — are leading the pack by a long shot, PYMNTS research shows. By the Numbers According to supplemental research from the survey of nearly 2,500 U.S. consumers behind PYMNTS’ study last month, the […]

Facing The Fast Future Of QSR Payments Experiences

November 25, 2019
Make sure to bring more than your appetite when you dine out in the 2020s, especially at a quick-service restaurant (QSR). You might end up ordering or paying with your...

Making C-Stores About Loyalty — Not Just Convenience

November 27, 2018
It’s the most valuable treasure in the world of payments and commerce: consumer loyalty. Of course, gaining it requires a sophisticated understanding of retail, marketing and transactional data, but also...

Has Starbucks Lost Its Mobile (Order Ahead) Mojo?

February 08, 2018
When Starbucks announced its earnings miss last week, there were several critical takeaways.    By far the most popular was that Americans en masse had taken a hard pass on the Chestnut Praline Chai Tea Latte...

Quick Reads
Reunit Launches Volume-Based Rewards for Omnichain Crypto Wallet

February 05, 2024
Omnichain cryptocurrency wallet Reunit Wallet has debuted a volume-based reward program. The program, announced Monday (Feb. 5), is designed to stimulate trading activity on its platform and attract new users. “Starting now, for every $100 in generated volume, users will receive 1 REUNI,” the company said in a news release. “Additionally, if a referral code is used, a 25% […]

Delta Air Lines to Modify Frequent-Flier Program Following Negative Feedback

September 27, 2023
Delta Air Lines has said that recent changes to its frequent-flier program have received mostly negative feedback from travelers. In response to this feedback, Delta CEO Ed Bastian has said the...

Station Casinos Teams With Trustly for Open Banking Payments

August 23, 2023
Trustly says it has been named payments provider for Station Casinos’ NFT loyalty marketplace. The open banking payments company announced the partnership Wednesday (Aug. 23), saying it aimed to help the Las Vegas-based...

Expedia, Hotels.com and Vrbo Join Forces in One Loyalty Program

July 17, 2023
Expedia Group has unveiled a new loyalty program that rewards travel and hospitality business across the company’s portfolio. This single loyalty program called One Key unifies the travel brands Expedia,...