Membership news and trends

Why Retailers Throw Curveballs at Returns in Hopes of Loyalty 
Retail // October 16, 2023

“Ugh — I really don’t want to have to return it,” every consumer has thought to themselves at some point. According to the National Retail Foundation, 79% of shoppers under the age of 30 find mail returns somewhat or very bothersome.   On top of the annoyance,...

GLOSSLAB Founder Wants to Transform the Nail Salon Business — One Subscription at a Time
Retail // October 12, 2023

The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results...

El Lopo’s Restaurant Membership Turns Casual Customers into Regulars 
Subscriptions // August 23, 2023

As restaurants look for ways to drive loyalty, San Francisco wine bar El Lopo is leveraging a membership model to reward its most loyal customers and convert more casual customers into regulars. In an interview with PYMNTS, Daniel Azarkman, El Lopo’s owner, spoke about how the...

Retailers Find ‘Value Add’ Memberships Essential to Keep Consumers Spending
Retail // March 29, 2023

Inflation is a pressure point, and consumers are pulling back on discretionary spending. And it may be the memberships — specifically the “value add” offered by those memberships — that keep individuals and families spending with a select few retailers. In other words, with the...

Interviews & Exclusives
GLOSSLAB Founder Wants to Transform the Nail Salon Business — One Subscription at a Time

October 12, 2023
The nail salon industry, for the most part, has remained relatively stagnant over the years. When you decide to get your nails done, you’re often faced with a binary choice: either visit a quaint mom-and-pop shop or indulge in a high-end spa. While the results can be fantastic, the process itself often leaves much to […]

For Grubhub, Is Two Partners in Two Months Too Much?

August 18, 2022
Just six weeks after Grubhub announced its commercial agreement with eCommerce giant Amazon, the Chicago-based food delivery company revealed Thursday (Aug. 18) that it has partnered with multinational financial services...

Innovation Boosts Credit Union Member Financial Wellness, Fuels Member Growth

June 15, 2021
The fact that, in the midst of the pandemic, credit unions were able to grow their members by 2 percent might seem like something of an anomaly. Even 2 percent...

Quick Reads
Disney Eyes Discounts, Perk Membership Program

August 31, 2022
Walt Disney is looking into a membership program with discounts and perks to get customers to spend more on its various streaming services, parks, resorts and merchandise, The Wall Street Journal (WSJ) wrote Wednesday (Aug. 31). This would be similar to Amazon Prime, which offers advantages like free shipping and a streaming video service. The discussions […]

Costco Keeps Hot Dog Bargain, but Membership Fee Could Rise

June 29, 2022
The rumors are false and the bargain remains. Costco’s $1.50 hot dog, a food court steal that comes with a 20-ounce soda, is staying the same price, just as it...

Dunkin’, Shell Offer Consumer Savings Program

February 07, 2020
Shell Oil Company and the rebranded Dunkin’ are expanding their partnership beyond the popular Fuel Rewards program. Running until the end of 2020, the “Sip Dunkin’, Save at Shell” promotion...

Lyft Teams With Samsung To Offer Rewards For Galaxy Users

October 29, 2019
Samsung announced a partnership with Lyft on Tuesday (Oct. 29), where users can link their two accounts to earn points per dollar spent with the service. “The partnership marks the...