Retail Returns Pivot From Costly Problem to Customer Loyalty Play

Post-purchase platform Narvar has launched Home Pickup, a “carrier agnostic” return service that lets shoppers schedule a courier to pickup return packages from their homes. “More than 70 retailers, including DSW and Ann Taylor, piloted the service during the busy 2021 holiday season and reported...

Customer experience firm Narvar says it has acquired packaging firm Lumi in an effort to “revolutionize packaging as the new storefront.” The company announced the acquisition Wednesday (Dec. 15), saying their combined efforts would allow “retailers to enhance their post-purchase brand experience with a more efficient...

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. “Despite our deep roots in eCommerce, we’ve always believed in the persistent power of physical retail,” Amit Sharma, founder and CEO of Narvar,...

Any doubt about the seismic scale of the digital shift was put to rest this week as Walmart (up 75 percent) and Target (up 141 percent) reported earnings that showed clear spikes in eCommerce as a result of the pandemic. But as anyone that has...