June 11, 2018
It’s a tough time to be a small pharmacy, with national chains like CVS and Walgreens dominating two-thirds of the prescription drug market in the U.S. To stand out from their competition, says Brian Zone, owner and founder of Long Island Apothecary, independent pharmacies must beat the big guys to the punch. In the latest Omni Usage Report, Zone tells PYMNTS how changing customer expectations have pushed small pharmacies to invest in omnichannel features, from digital prescription renewal to delivery.
