Omnichannel news and trends

Vera Bradley CEO: Customization and Interactive Experiences Transform In-Store Journey

July 18, 2024
Vera Bradley store
Mango Reaches New Heights With Buzzy Collaborations and Click-and-Mortar™ Focus
Retail // July 16, 2024

As clothing shoppers increasingly seek of-the-moment relevance and omnichannel accessibility, Mango is growing its reach by seizing on attention-grabbing short-term launches and connected technologies. The company reported Monday (July 15) its highest-yet revenue in the first half of this year, reaching over 1.5 billion euros...

Loop and ReBound Team for Simplified Retail Returns
Retail // July 16, 2024

Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The integration allows Loop users to use ReBound’s global logistics offering, which includes return shipments, advanced...

Joor CEO: Luxury Shoppers Won’t Buy a $20,000 Coat Online
Retail // July 16, 2024

As the luxury retail sector looks to strike a balance between digital accessibility and the more immersive, high-touch in-store experience, these upscale brands must create an omnichannel strategy that is much more experiential than that of their mass-market counterparts. Kristin Savilia CEO of JOOR, a...

Fashion Brands Drop Virtual Goods to Drive Omnichannel Engagement
Retail // July 15, 2024

From the metaverse to video game worlds, fashion companies are releasing digital clothing and accessories to create new sales opportunities and get consumers to engage more with their brands. Vans, for instance, is expanding its presence within online game platform and game creation system Roblox....

Interviews & Exclusives
Mid-Market Retailers Innovate to Survive in a Tight Economy

July 02, 2024
As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop shops, these merchants are forced to adapt if they do not want to go the way of, say, Sam Ash. Up Close and Personal To remain competitive and build closer […]

Synchrony: Personalized Financing Strategy Boosts Big-Ticket Commerce

July 01, 2024
Macroeconomic uncertainty over inflation and interest rates is affecting big-ticket items and leading to shifts among consumers. More homeowners — who have opted not to buy a new residence due...

Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences

June 28, 2024
With consumers unwilling to trust eCommerce channels to complete their car-buying journeys, the online auto sales industry is seeing shifts. For instance, Bloomberg reported this week that private equity firm...

CEO Interview: Monos Brick-and-Mortar Stores Drive 40% eCommerce Boost

June 25, 2024
Monos is growing its brick-and-mortar presence, a move that is not only opening a new sales channel, but also boosting its eCommerce business. In an interview with PYMNTS, Victor Tam,...

Quick Reads
Loop and ReBound Team for Simplified Retail Returns

July 16, 2024
Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The integration allows Loop users to use ReBound’s global logistics offering, which includes return shipments, advanced local processing and consolidation. “Our new integration with Loop provides […]

Microsoft and Amperity Partner on AI-Driven Customer Data Platform

July 08, 2024
Microsoft and Amperity are working together to deliver data-driven insights and personalization designed to help retailers transform their customer relationships. Microsoft acknowledged the partnership when it named Amperity a finalist...

Abercrombie & Fitch: Improved Omnichannel Experience Drives Record Results

May 29, 2024
Abercrombie & Fitch reported record first-quarter earnings results Wednesday (May 29), attributing the gains in part to increased marketing spend and an improved omnichannel experience. The apparel retailer’s highest first-quarter...

Walgreens Teams With Banyan for Item-Level Data

May 20, 2024
Walgreens has formed a partnership with Banyan, a platform offering merchants item-level receipt data solutions. By adding Banyan’s item-level data capabilities, the companies said on its blog Monday (May 20), Walgreens will be...