Omnichannel/page/3 news and trends

Macy’s Pins Hopes on ‘First 50’ Strategy Despite Overall Sales Drop

August 21, 2024
Macy’s store
Mango and Farm Rio: Targeting US Consumers With Global Appeal and Local Relevance
Retail // August 19, 2024

In the competitive arena of international fashion, Mango and Farm Rio are each pursuing distinct strategies to capture the U.S. consumer market. Both brands, hailing from different points on the globe — Mango from Barcelona and Farm Rio from Rio de Janeiro — are leveraging...

Adyen Sees POS Volumes Surge 32% and Growing Omnichannel Demand
Earnings // August 15, 2024

Adyen posted first-half results that showed continued momentum in omnichannel commerce, particularly among clients expanding globally into new regions, and where platforms and localized payment methods are seeing strength and popularity. North America was the fastest growing region with net revenue growth up 30% year...

Contextual Commerce Drives Omnichannel Engagement for Emerging Alcohol Brands
Retail // August 13, 2024

As alcoholic beverage brands look for ways to capture consumers’ attention and spending in the digital world, Purity Distillery sees contextual commerce help build these omnichannel connections. Tate Troelstrup, president and CEO of the spirits brand, explained in an interview with PYMNTS how the company...

Macy’s VP: Restructuring Aims to Elevate Customer Experience and Drive Growth
Retail // August 09, 2024

Earlier this year, Macy’s launched a restructuring initiative called “A Bold New Chapter,” aimed at reinvigorating the company and driving growth. The strategy focuses on strengthening the core Macy’s brand through store enhancements, expanded product offerings and cost reductions. A major theme of Macy’s overarching...

Interviews & Exclusives
Macy’s Pins Hopes on ‘First 50’ Strategy Despite Overall Sales Drop

August 21, 2024
Macy’s officials are confident in their “A Bold New Chapter” strategy, highlighted by the company’s First 50 locations. During its second-quarter earnings call Wednesday (Aug. 21), Macy’s Chairman and CEO Tony Spring noted the retailer showcased these flagship stores as a beacon of success amid a challenging retail environment. “We’re excited about the First 50,” […]

Mid-Market Retailers Innovate to Survive in a Tight Economy

July 02, 2024
As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop shops, these merchants are forced...

Synchrony: Personalized Financing Strategy Boosts Big-Ticket Commerce

July 01, 2024
Macroeconomic uncertainty over inflation and interest rates is affecting big-ticket items and leading to shifts among consumers. More homeowners — who have opted not to buy a new residence due...

Online Auto Industry Stalls as Consumers Drive New Digital-First Experiences

June 28, 2024
With consumers unwilling to trust eCommerce channels to complete their car-buying journeys, the online auto sales industry is seeing shifts. For instance, Bloomberg reported this week that private equity firm...

Quick Reads
Online Fashion Retailer Revolve Considers Adding More Brick-and-Mortar Stores

August 02, 2024
Online fashion retailer Revolve Group is reportedly looking at opening more brick-and-mortar stores in luxury destinations after opening its first such store in Aspen, Colorado, in June. Revolve is considering opening stores in Hamptons beach towns outside New York; Montecito, California; Manhattan; and Beverly Hills, Bloomberg reported Friday (Aug. 2). The retailer’s opening of its […]

Loop and ReBound Team for Simplified Retail Returns

July 16, 2024
Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The...

Microsoft and Amperity Partner on AI-Driven Customer Data Platform

July 08, 2024
Microsoft and Amperity are working together to deliver data-driven insights and personalization designed to help retailers transform their customer relationships. Microsoft acknowledged the partnership when it named Amperity a finalist...

Abercrombie & Fitch: Improved Omnichannel Experience Drives Record Results

May 29, 2024
Abercrombie & Fitch reported record first-quarter earnings results Wednesday (May 29), attributing the gains in part to increased marketing spend and an improved omnichannel experience. The apparel retailer’s highest first-quarter...