Online Marketplace news and trends

DoorDash Q4 Earnings Highlight Deliveroo and Agentic AI Push
Delivery // February 18, 2026

DoorDash used its fourth-quarter earnings call to make a broader point about where it sees the next leg of competition: not just in meal delivery, but in owning the software and logistics stack that powers local commerce. Get the Full Story Complete the form to...

Expedia Embraces Agentic Commerce to Fight Platform Disruption
Travel Payments // February 12, 2026

Expedia Group is responding to the rise of artificial intelligence assistants and agentic commerce both by embracing them and by providing services that draw travelers directly to its own platforms, executives said Thursday (Feb. 12) during the company’s quarter earnings call. Get the Full Story...

Instacart Delivers Strong Q4 as AI Speeds Platform Expansion
Aggregators // February 12, 2026

Instacart’s Q4 may have looked like a straightforward beat-and-raise, but the more consequential storyline for retailers, brands and the payments stack is how the company is using partnerships and AI to push beyond “grocery delivery” into an embedded commerce and retail-tech platform. Get the Full...

Shopify Fires ‘Single-Digit Number’ of Salespeople After Investigating Their Sales Projections
eCommerce // November 24, 2025

Shopify reportedly fired fewer than 10 employees after they faked sales projections to increase their commissions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Interviews & Exclusives
AI Firms Join Forces With eCommerce Giants to Improve Shopper Conversion

November 07, 2024
Coveo’s recent partnership with Shopify highlights a trend of artificial intelligence (AI) companies teaming up with eCommerce platforms to enhance customer engagement. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By […]

Gone in 60 Seconds: The Metals Market Moves Online

October 30, 2024
Industrial sectors have been feeling the weight of a slow-moving, high-friction procurement process for decades. Endless supplier coordination, manual paperwork, lengthy wait times, and the countless resources spent sunk in back-and-forths...

70% of Shoppers Say Payment Options Influence Where They Shop Online

October 09, 2024
Retailers continue to grapple with shopping cart abandonment. A February report by PYMNTS Intelligence and Adobe reveals insights that could help online merchants boost conversion rates and enhance customer loyalty....

H&M, Shein Explore New Retail Model With Third-Party Brands

July 03, 2023
The announcement that H&M and Shein are diversifying their offerings through third-party assistance (brand incorporation or sellers) isn’t unusual because now when a consumer shops on Shein they can find...

Quick Reads
DoorDash Q4 Earnings Highlight Deliveroo and Agentic AI Push

February 18, 2026
DoorDash used its fourth-quarter earnings call to make a broader point about where it sees the next leg of competition: not just in meal delivery, but in owning the software and logistics stack that powers local commerce. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all […]

Expedia Embraces Agentic Commerce to Fight Platform Disruption

February 12, 2026
Expedia Group is responding to the rise of artificial intelligence assistants and agentic commerce both by embracing them and by providing services that draw travelers directly to its own platforms,...

Shopify Fires ‘Single-Digit Number’ of Salespeople After Investigating Their Sales Projections

November 24, 2025
Shopify reportedly fired fewer than 10 employees after they faked sales projections to increase their commissions. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

StubHub Pledges to Leave UK Over Cap on Ticket Resale Prices

June 15, 2025
StubHub is reportedly threatening to leave the U.K. over a proposed cap on ticket-resale prices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...