Online Reviews news and trends

How GenAI is Reshaping eCommerce and Consumer Trust
artificial intelligence // July 05, 2024

In the bustling digital marketplace of 2024, a new currency is emerging: content. However, as a recent study by Google researchers warns, this currency may face rapid devaluation due to an influx of artificial intelligence (AI)-generated material flooding the internet. The implications for eCommerce, digital marketing...

Judge Allows Yelp to Sue Firm That Claimed to Remove ‘Bad’ Reviews
Legal // June 07, 2024

Yelp can continue a trademark infringement and unfair competition lawsuit against a company that advertised that it could remove “bad” reviews from the platform. A judge ruled Thursday (June 6) that Yelp can pursue these claims against ReviewVio, which does business as Dandy, Reuters reported Friday (June 7)....

Millennials Check Online Reviews, Gen Zs Turn to Influencers for Restaurant Recommendations
Connected Economy // November 13, 2023

In today’s digital age, consumers have access to a wealth of information that helps them make informed decisions, especially when choosing a restaurant. In this context, online reviews and social media platforms have become vital for diners to share their experiences and gather information.  In...

Online Review Firm Yelp Sees 13% Hike in Net Revenue for Q2
Earnings // August 03, 2023

Yelp Inc. has delivered a record-breaking performance for its second quarter results released Thursday (Aug. 3).  According to their earnings report, the online business reviews company saw their net revenue increase by 13% year over year in the second quarter to reach a high of $337 million....

Interviews & Exclusives
Millennials Check Online Reviews, Gen Zs Turn to Influencers for Restaurant Recommendations

November 13, 2023
In today’s digital age, consumers have access to a wealth of information that helps them make informed decisions, especially when choosing a restaurant. In this context, online reviews and social media platforms have become vital for diners to share their experiences and gather information.  In “Connected Dining: Word of Mouth in the Digital Age,” PYMNTS […]

Uber Of X: WeGoLook Is The Uber Of Authentication

April 28, 2017
Buying items online has become a regular everyday occurrence. With access to smart devices and laptops, consumers have the ability order anything from anywhere at anytime. An issue that can arise...

Quick Reads
Judge Allows Yelp to Sue Firm That Claimed to Remove ‘Bad’ Reviews

June 07, 2024
Yelp can continue a trademark infringement and unfair competition lawsuit against a company that advertised that it could remove “bad” reviews from the platform. A judge ruled Thursday (June 6) that Yelp can pursue these claims against ReviewVio, which does business as Dandy, Reuters reported Friday (June 7). Yelp said its reputation was harmed by ReviewVio’s ads that included […]

Online Review Firm Yelp Sees 13% Hike in Net Revenue for Q2

August 03, 2023
Yelp Inc. has delivered a record-breaking performance for its second quarter results released Thursday (Aug. 3).  According to their earnings report, the online business reviews company saw their net revenue increase by...

CFPB Releases Policy Guidance Related to Fake and Dishonest Reviews

March 22, 2022
The Consumer Financial Protection Bureau (CFPB) on Tuesday (March 22) unveiled policy guidance on “potentially illegal practices related to consumer reviews,” saying it “seeks to ensure that customers can write...

New Study Shows Many Companies Not Meeting Customer Expectations

April 28, 2017
Talend, a leader in cloud and big data integration software, announced in a press release the results of an international consumer and IT business survey that reveals a surprising gap between customer expectations and...