Patient Experience news and trends

Consumers See Healthcare Super App as Cure for Fragmented Experience
Healthcare // December 08, 2022

The key to better medical care looks to be better information all in one place. That’s according to recent research in PYMNTS’ December report “Healthcare in the Digital Age,” which found that nearly 80% of consumers want to use a unified digital platform to manage...

Digital Solves Key Problems in the Face of Mounting Healthcare Collections
Healthcare // May 04, 2022

As consumer complaints about medical billing and collections pour into government agencies, healthcare providers and systems on the other side of the equation are trying to get reimbursed for the critical and often live-saving services they deliver. In April, the Consumer Financial Protection Bureau (CFPB)...

Why It Took A Pandemic To Bring Healthcare Into The Connected Economy
Healthcare // June 09, 2021

It took a pandemic to bring healthcare into the connected economy. Before the pandemic, the ability of a consumer to access a doctor via a connected device was minimal. In 2018, the American Hospital Association endorsed the expanded usage of telehealth and noted that the practice needed...

Interviews & Exclusives
Digital Pharmacies Popular as Boomers Embrace Access to Prescription Medications On the Go

October 17, 2023
Gone are the days when obtaining prescription medications meant navigating long queues at brick-and-mortar drugstores. Today, a wave of healthcare solutions such as digital pharmacies is reshaping the way consumers access and manage medications, bringing unprecedented convenience, accessibility, and efficiency to the process. As further evidence of the growing trend, Alto Pharmacy, a full-service digital […]

Digital Solves Key Problems in the Face of Mounting Healthcare Collections

May 04, 2022
As consumer complaints about medical billing and collections pour into government agencies, healthcare providers and systems on the other side of the equation are trying to get reimbursed for the...

Why It Took A Pandemic To Bring Healthcare Into The Connected Economy

June 09, 2021
It took a pandemic to bring healthcare into the connected economy. Before the pandemic, the ability of a consumer to access a doctor via a connected device was minimal. In...