Payments Friction news and trends

More Payments Friction Coming for Customers
Opinion // April 18, 2024

The recent credit card surcharge agreement brings into focus the impact regulations could have on businesses. Spreedly Vice President of Product Joe Meuse explains what the changes could mean for businesses and their customers in the new PYMNTS eBook, “The Implications of Uncertainty.”   As we...

Fed Governor: Some Cross-Border Payment Frictions Are Necessary
Cross-border Payments // February 15, 2024

When it comes to cross-border payments, there are necessary and unnecessary frictions. That’s according to Federal Reserve Governor Michelle Bowman, who discussed the challenges facing cross-border payments Thursday (Feb. 15) during a speech at the BCBS-FSI High-Level Meeting for Africa in  Cape Town, South Africa. “As one...

Retailers Walk Fine Line Over How Much Payment Choice to Offer
Payment Methods // August 05, 2022

The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky Schardt, director of product, customer experience at Spreedly, said merchants should take those assumptions with...

BIS Report: CBDCs Can Cut Cross-Border Payments’ Friction Points
Cryptocurrency // July 12, 2021

For central bank digital currencies to reach their full potential, banks must look beyond domestic use — and examine CBDCs’ risks and rewards for cross-border transactions. That is one of the primary findings contained in new research from the Bank for International Settlements (BIS), which...

Interviews & Exclusives
Note to Retail: Keep Shopping Simple if You Want Consumers to Buy

November 21, 2024
Simplicity in the omnichannel shopping experience is a concept that’s seen and appreciated by consumers. But as anyone familiar with the infrastructure behind the experience will tell you, it’s not so simple. From the point of view of Bob Legters, senior vice president of product at Paysafe, merchants need to deal with any potential friction, […]

More Payments Friction Coming for Customers

April 18, 2024
The recent credit card surcharge agreement brings into focus the impact regulations could have on businesses. Spreedly Vice President of Product Joe Meuse explains what the changes could mean for...

Retailers Walk Fine Line Over How Much Payment Choice to Offer

August 05, 2022
The conventional wisdom of online commerce is that payments should be invisible, and merchants should offer their shoppers as many payment options as possible. In an interview with PYMNTS, Nicky...

BIS Report: CBDCs Can Cut Cross-Border Payments’ Friction Points

July 12, 2021
For central bank digital currencies to reach their full potential, banks must look beyond domestic use — and examine CBDCs’ risks and rewards for cross-border transactions. That is one of...

Quick Reads
Fed Governor: Some Cross-Border Payment Frictions Are Necessary

February 15, 2024
When it comes to cross-border payments, there are necessary and unnecessary frictions. That’s according to Federal Reserve Governor Michelle Bowman, who discussed the challenges facing cross-border payments Thursday (Feb. 15) during a speech at the BCBS-FSI High-Level Meeting for Africa in  Cape Town, South Africa. “As one who values efficiency, I am generally supportive of opportunities to […]

Central Bankers’ Report: Cross Border Payments Are ‘Slow, Expensive, Unreliable’

July 14, 2020
An international association for central banks has issued a report that “aims to make lasting improvements in cross-border payments.” The current problem, according to the report, is that the payments...