Pre-pandemic, credit union (CU) members were unlikely to think of their financial institutions (FIs) as digital innovators, prizing them instead for their in-person — specifically in-branch — experience. The physical branch was an important element in building trust and sustaining member loyalty. But it’s all...
January 13, 2023
Among consumers using digital wallets, and bill pay is outpacing actual purchases made with the apps. In fact, they are fast emerging as a “super power” that benefits consumers and credit unions alike, Sanjay Gupta, executive vice president of digital payments at ACI Worldwide, and Sumeet Bhalla, senior vice president of consumer banking at PenFed […]
August 30, 2021
Pre-pandemic, credit union (CU) members were unlikely to think of their financial institutions (FIs) as digital innovators, prizing them instead for their in-person — specifically in-branch — experience. The physical...
