McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify its crews that customers are approaching so that they can start preparing orders, Chain Store...
The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000...
Value has become the watchword for fast-food brands these days. As CNBC reported Sunday (Aug. 11), restaurant CEOs keep pointing to value when explaining to investors why sales have cooled, while also offering up their plans to boost traffic. “Value” came up nearly 80 times...
Restaurant stocks have been struggling this summer, though it’s not quite clear why. As Seeking Alpha reported Sunday (July 21), weakening consumer confidence and consumer spending are likely the key reasons, though there could be another reason diners might be shunning quick-service restaurants, or QSRs....
October 09, 2024
The quick-service restaurant sector is experiencing a wave of global expansion, with Subway making bold moves to amplify its presence and enhance digital engagement. In just three years, the brand has secured more than 20 master franchise agreements, paving the way for more than 10,000 future restaurant commitments and driving over 40% of its new […]
November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies. In the last two years, due to high inflation, restaurants have been...
June 06, 2023
As restaurants compete to take advantage of new digital capabilities as quickly and effectively as possible, Dunkin’ is leveraging artificial intelligence (AI) to optimize stores’ performance on a unit-to-unit basis....
April 11, 2023
The planets are aligning around voice artificial intelligence (AI) as everyday business use cases begin to build, perhaps nowhere more so than at the restaurant drive-thru. The synergies are clear,...
November 11, 2024
Chipotle has named Interim CEO Scott Boatwright as CEO and member of the board, effective immediately. Boatwright has served as interim CEO since Aug. 31, when former Chipotle Chairman and CEO Brian Niccol left the company to become CEO of Starbucks. Before that, Boatwright served as Chipotle’s chief operating officer since 2017, the quick-service restaurant (QSR) said in a […]
November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify...
August 11, 2024
Value has become the watchword for fast-food brands these days. As CNBC reported Sunday (Aug. 11), restaurant CEOs keep pointing to value when explaining to investors why sales have cooled,...
July 21, 2024
Restaurant stocks have been struggling this summer, though it’s not quite clear why. As Seeking Alpha reported Sunday (July 21), weakening consumer confidence and consumer spending are likely the key...
