Starbucks now offers access to delivery powered by DoorDash through its own app. As of Monday (Nov. 11), customers across the United States and Canada (excluding Quebec) can order delivery through the Starbucks app, the company said in a Tuesday (Nov. 12) press release. Starbucks...
Voice artificial intelligence (AI) solutions from SoundHound AI have been deployed by seven of the top 20 quick-service restaurants (QSRs). These QSRs and other restaurants are using the technology for drive-thru, phone ordering, kiosks, mobile apps and for supporting their staff, SoundHound AI CEO and...
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify its crews that customers are approaching so that they can start preparing orders, Chain Store...
Discounted drinks are reportedly becoming rarer under the leadership of Starbucks’ new CEO. Brian Niccol became chief executive in August, and the company has since scaled back the array of discounts it has been offering in the last year, The Wall Street Journal (WSJ) reported Monday (Oct. 14), citing interviews...
September 16, 2024
On Tuesday (Sept. 17), we’ll find out if the July surge in consumer spending — as measured via unadjusted retail sales — has amounted to a blip or a trend. The monthly data from the Department of Commerce (this time for August) will offer a snapshot of how consumers are grappling with inflation. We’ll see […]
August 15, 2024
The restaurant industry faces financial strain due to inflation and economic downturns, with sales growth projections for 2024 cut to 3.8% from earlier estimates. As establishments contend with cash flow...
August 09, 2024
As aggregators look to drive spending despite consumers’ belt-tightening behaviors, Grubhub is using new digital features to drive up check sizes. The company announced earlier this month the launch of...
August 06, 2024
Shifts in consumer behavior and advancements in technology are transforming the restaurant industry. The evolving landscape of loyalty and engagement is also a trend to watch, Steve Fusco, president and...
November 15, 2024
In early, limited pilots of artificial intelligence (AI)-powered marketing campaigns, quick-service restaurant (QSR) company Yum Brands reportedly is seeing double-digit increases in customer engagement compared to traditional digital marketing campaigns. “I think it’s just the early start of what it could do,” Joe Park, chief digital and technology officer at Yum Brands,told The Wall Street […]
November 14, 2024
Starbucks now offers access to delivery powered by DoorDash through its own app. As of Monday (Nov. 11), customers across the United States and Canada (excluding Quebec) can order delivery...
November 12, 2024
Voice artificial intelligence (AI) solutions from SoundHound AI have been deployed by seven of the top 20 quick-service restaurants (QSRs). These QSRs and other restaurants are using the technology for...
November 08, 2024
McDonald’s reportedly improved customer satisfaction scores and reduced customer wait times by using geofencing technology to streamline the mobile ordering process. The quick-service restaurant (QSR) uses that technology to notify...
