Refunds news and trends

Worldpay Debuts Near-Instant Refund Tool for UK Shoppers
Faster Payments // November 27, 2024

Worldpay introduced what it called a “first-of-its-kind service” capable of delivering near-instant refunds. The refunds — the speed of which depends on the receiving financial institution — are designed to help close the gap between consumer expectations and merchant capabilities, the company said in a...

FTC Refunds $1.9 Million to Victims of Credit Bureau Center Scam
News // November 21, 2024

The FTC is refunding $1.9 million to victims of a “free” credit report scam. The refunds stem from a 2017 lawsuit by the Federal Trade Commission (FTC) against a company known as Credit Bureau Center, the regulator said Thursday (Nov. 21). According to the FTC,...

FTC to Use PayPal to Send Refunds in FloatMe Settlement
Security & Fraud // September 16, 2024

The Federal Trade Commission (FTC) will begin sending refunded money via PayPal to consumers it said were harmed by online cash advance provider FloatMe. Consumers who are eligible for a payment will receive an email between now and Friday (Sept. 20), the FTC plans to...

Most US Consumers Would Pay a Fee to Get Instant Refunds and Rebates
Faster Payments // June 24, 2024

Overpayment disbursements — rebates, rewards, refunds, etc. — may not come to mind when considering a consumers’ overall cash flow, but, when these overpayments are issued, consumers want them quickly. Only about 71% of consumers receive some form of refund disbursements, with the average payout...

Interviews & Exclusives
Will Instant Refunds Change Retail?

December 04, 2024
December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves along the way as promotions and discounts are the hallmark of events like Cyber Monday. And in the wake of all that spending comes a surge, too, in returns and […]

Instant Refunds? Consumers Say They’ll Pay for That

June 21, 2024
Overpayment disbursements are not the most common payouts nor the largest. In fact, just 7.1% of consumers report they received overpayment disbursements this year. The average overpayment disbursement is just...

70% of Consumers Opt for Instant Merchant Refunds If Given the Choice

February 05, 2024
For most American consumers, disbursements — which include earnings and income payments, Social Security payments, tax refunds, insurance claim payouts and loan disbursements — remain an essential aspect of daily...

Nearly Two-Thirds of Renters Highly Satisfied With Receiving Refunds Instantly

December 28, 2023
Just as digital options have gained popularity for paying rent directly from a bank account, the digitization of refunds has also gained momentum. In fact, the days of writing checks...

Quick Reads
Worldpay Debuts Near-Instant Refund Tool for UK Shoppers

November 27, 2024
Worldpay introduced what it called a “first-of-its-kind service” capable of delivering near-instant refunds. The refunds — the speed of which depends on the receiving financial institution — are designed to help close the gap between consumer expectations and merchant capabilities, the company said in a Wednesday (Nov. 27) news release provided to PYMNTS. “Under many […]

FTC Refunds $1.9 Million to Victims of Credit Bureau Center Scam

November 21, 2024
The FTC is refunding $1.9 million to victims of a “free” credit report scam. The refunds stem from a 2017 lawsuit by the Federal Trade Commission (FTC) against a company...

FTC to Use PayPal to Send Refunds in FloatMe Settlement

September 16, 2024
The Federal Trade Commission (FTC) will begin sending refunded money via PayPal to consumers it said were harmed by online cash advance provider FloatMe. Consumers who are eligible for a...

FTC Lawsuits Resulted in $324 Million in Refunds in 2023

June 21, 2024
Federal Trade Commission (FTC) lawsuits resulted in over $324 million in refunds to consumers in 2023. That total includes money returned to consumers as a result of all FTC cases, whether...