Fast-casual chain Panera Bread, which has more than 2,100 bakery-cafes in the United States and Canada, is looking to drive digital orders by extending drive-thru ordering opportunities beyond the restaurant into consumers’ own cars. On Tuesday (Sept. 6), the company kicked off a partnership with...
As restaurants seek to cut down their labor needs, they may want to reevaluate how they take reservations. By the Numbers Research from the 2022 edition of PYMNTS’ “Restaurant Readiness Index,” created in collaboration with Paytronix, which drew from a survey of more than 500...
As restaurants’ labor challenges continue, many are passing the burden onto consumers, offering a lower quality of service. By the Numbers Research from the 2022 edition of PYMNTS’ Restaurant Readiness Index, created in collaboration with Paytronix, drew from a survey of more than 500 managers of...
Table-service restaurants and quick-service restaurants (QSRs) rushed to implement digital solutions to engage and serve their customers throughout the pandemic’s unprecedented challenges. More than 50% of restaurants are now at least moderately dependent on digital channels to generate revenue, data shows. Despite restaurants’ dependence on...
March 28, 2023
Independent and smaller chains new to rewards offerings may find themselves overwhelmed trying to go it alone. For most restaurants, the pandemic was just the beginning of revenue troubles. To survive lockdowns and other related challenges, eateries had to adapt quickly. Many adopted consumer-facing digital platforms and established hybrid in-person dining procedures to protect the […]
October 16, 2018
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for innovation when it comes to their...
May 22, 2018
The number of independent restaurants continues to decline in the United States, but they still make up more than half of the country’s eateries, and account for 15 percent of total restaurant operator spend. That’s according to research released on Monday (March 21) by The NPD Group. The research firm said that “while the number […]
