Restaurant Technology news and trends

SoundHound AI: Restaurants Gain Efficiencies and Upsells From Voice AI
artificial intelligence // November 12, 2024

Voice artificial intelligence (AI) solutions from SoundHound AI have been deployed by seven of the top 20 quick-service restaurants (QSRs). These QSRs and other restaurants are using the technology for drive-thru, phone ordering, kiosks, mobile apps and for supporting their staff, SoundHound AI CEO and...

Eat, Tap, Go: How Pay-at-the-Table Tech Is Transforming Restaurants
ResTech // November 12, 2024

The restaurant industry is experiencing a technological transformation that’s reshaping the dining experience. At the center of it are ongoing innovations in payments and convenience — not the least of which is pay-at-the-table technology. “The demand for a better customer experience and increased customer security,...

Access Group to Enhance Hospitality Product Offering With Paytronix Acquisition
Acquisitions // November 01, 2024

The Access Group has entered into an agreement to acquire Paytronix, saying it aims to integrate the companies’ solutions and deliver an enhanced suite of products and services to hospitality and convenience store businesses around the world. Paytronix is based in the United States and...

AI Phone Hosts Become Increasing Part of Dining Experience
artificial intelligence // September 22, 2024

The next time you call your favorite restaurant, it may be AI that answers. That’s according to a report Sunday (Sept. 22) by Ars Technica on the popularity of artificial intelligence (AI)-powered hosts used by eateries. As the report noted, there are many companies specializing...

Interviews & Exclusives
Eat, Tap, Go: How Pay-at-the-Table Tech Is Transforming Restaurants

November 12, 2024
The restaurant industry is experiencing a technological transformation that’s reshaping the dining experience. At the center of it are ongoing innovations in payments and convenience — not the least of which is pay-at-the-table technology. “The demand for a better customer experience and increased customer security, [along with staff shortages], are the main drivers that are […]

Instant Payments Drive Profits for the Small Restaurants That Use Them

May 31, 2024
Forty percent of the independent mom-and-pop restaurants in the U.S. that generate $10 million or less annually now use instant payment rails as their primary method to send funds. And...

Remy Robotics CEO: Autonomous Tech Enables Growth of ‘Fast-Fine’ Dining

November 15, 2023
As new technologies take over the restaurant industry, Remy Robotics is launching an autonomous ghost kitchen that leverages this efficiency to enter the burgeoning “fast-fine” dining category. The company recently...

Paytronix’s New CEO Says Restaurants Can Close Service Gap With AI Analytics

July 24, 2023
As restaurants struggle with ongoing labor challenges, technology can help those with less experienced staff offer the kind of personalized service that many customers expect, according to new Paytronix CEO...

Quick Reads
Square Teams With Sysco to Bolster Restaurant Technology

December 19, 2024
Square has launched a partnership with foodservice distributor Sysco to provide restaurants with better technology. The collaboration, announced Wednesday (Dec. 18), makes Square a Sysco “Restaurant Solutions partner,” meaning that its technology suite will be promoted, co-marketed and sold to Sysco’s customers. “Sysco is committed to helping our customers succeed through innovative solutions and technology,” […]

SoundHound AI: Restaurants Gain Efficiencies and Upsells From Voice AI

November 12, 2024
Voice artificial intelligence (AI) solutions from SoundHound AI have been deployed by seven of the top 20 quick-service restaurants (QSRs). These QSRs and other restaurants are using the technology for...

Access Group to Enhance Hospitality Product Offering With Paytronix Acquisition

November 01, 2024
The Access Group has entered into an agreement to acquire Paytronix, saying it aims to integrate the companies’ solutions and deliver an enhanced suite of products and services to hospitality...

AI Phone Hosts Become Increasing Part of Dining Experience

September 22, 2024
The next time you call your favorite restaurant, it may be AI that answers. That’s according to a report Sunday (Sept. 22) by Ars Technica on the popularity of artificial...